Service Appointment & Warranty Administrator

Hireology; Peoria (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Uftring Auto Group is expanding its service team and seeking a Service BDC/Warranty Administrator to support service growth by handling customer calls, scheduling appointments, and accurately processing warranty claims.

The role offers an annual salary between $45,000 and $60,000, with monthly bonuses. Monday–Friday hours with a flexible schedule and opportunities for advancement in our long-standing dealership.

Qualifications

• Previous customer service, call center, or dealership experience preferred.
• Strong communication and phone skills.
• Positive attitude and professional demeanor.
• Excellent organizational and multitasking abilities.
• Well versed in warranty coverage and guidelines.
• Basic technical background and understanding of mechanical repairs.
• Knowledge of alternate transportation procedures.

Responsibilities

• Answer incoming Service appointment calls and online inquiries promptly and professionally
• Schedule, confirm, and reschedule Service appointments
• Communicate with customers via phone, text, and email
• Help maintain high appointment show rates and customer retention
• Follow dealership scripts, processes, and communication standards
• Maintain relationships with factory reps and staff members
• Stay well versed on warranty coverage
• Maintain warranty receivables within factory and dealership guidelines
• ALL warranty claim repair orders are to be closed upon submission
• Maintain warranty rejection rate below zone average
• Additional Service and Parts administrative duties as assigned

Job description

Uftring Auto Group is expanding its service team and seeking a Service BDC/Warranty Administrator to support service growth by handling customer calls, scheduling appointments, and accurately processing warranty claims.

The role offers an annual salary between $45,000 and $60,000, with monthly bonuses. Monday–Friday hours with a flexible schedule and opportunities for advancement in our long-standing dealership.