Service BDC & Warranty Specialist - Flexible Hours + Bonuses

Ford Uftring Inc; Peoria (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Plan with company participation

Paid time off and vacation

Job summary

The Uftring Auto Group is expanding its award-winning service teams. The Service BDC/Warranty Administrator will manage customer calls, schedule appointments, and accurately process warranty claims to support service growth.

The role includes working with factory reps, maintaining warranty receivables, and ensuring timely closure of warranty orders. Competitive salary and benefits apply.

Qualifications

• Previous customer service, call center, or dealership experience preferred.
• Strong communication and phone skills.
• Positive attitude and professional demeanor.
• Excellent organizational and multitasking abilities.
• Well versed in warranty coverage and guidelines.
• Basic technical background and understanding of mechanical repairs.
• Knowledge of alternate transportation procedures.
• Basic technical background and understanding of mechanical repairs.

Responsibilities

• Answer incoming Service appointment calls and online inquiries promptly and professionally
• Schedule, confirm, and reschedule Service appointments
• Communicate with customers via phone, text, and email
• Help maintain high appointment show rates and customer retention
• Follow dealership scripts, processes, and communication standards
• Maintain relationships with factory reps and staff members
• Stay well versed on warranty coverage
• Maintain warranty receivables within factory and dealership guidelines
• ALL warranty claim repair orders are to be closed upon submission
• Maintain warranty rejection rate below zone average
• Additional Service and Parts administrative duties as assigned

Skills

Customer service experience

Call center experience

Dealership experience

Communication skills

Organizational skills

Warranty knowledge

Mechanical basics

Alternate transportation procedures

Job description

The Uftring Auto Group is expanding its award-winning service teams. The Service BDC/Warranty Administrator will manage customer calls, schedule appointments, and accurately process warranty claims to support service growth.

The role includes working with factory reps, maintaining warranty receivables, and ensuring timely closure of warranty orders. Competitive salary and benefits apply.