SERVICE BDC - WARRANTY ADMINISTRATOR

Hireology; Peoria (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Uftring Auto Group is expanding its service team and seeking a Service BDC/Warranty Administrator to support service growth by handling customer calls, scheduling appointments, and accurately processing warranty claims.

The role offers an annual salary between $45,000 and $60,000, with monthly bonuses. Monday–Friday hours with a flexible schedule and opportunities for advancement in our long-standing dealership.

Qualifications

• Previous customer service, call center, or dealership experience preferred.
• Strong communication and phone skills.
• Positive attitude and professional demeanor.
• Excellent organizational and multitasking abilities.
• Well versed in warranty coverage and guidelines.
• Basic technical background and understanding of mechanical repairs.
• Knowledge of alternate transportation procedures.

Responsibilities

• Answer incoming Service appointment calls and online inquiries promptly and professionally
• Schedule, confirm, and reschedule Service appointments
• Communicate with customers via phone, text, and email
• Help maintain high appointment show rates and customer retention
• Follow dealership scripts, processes, and communication standards
• Maintain relationships with factory reps and staff members
• Stay well versed on warranty coverage
• Maintain warranty receivables within factory and dealership guidelines
• ALL warranty claim repair orders are to be closed upon submission
• Maintain warranty rejection rate below zone average
• Additional Service and Parts administrative duties as assigned

Job description

The Uftring Auto Group is expanding our award-winning service teams!

We have a thorough but FAST hiring process!

The Service BDC & Warranty Administrator supports Service growth by managing customer calls, scheduling appointments, and accurately processing warranty claims.

The compensation for the Service BDC/Warranty Administrator is $45,000.00 - $60,000.00 per year. This includes hourly wages and monthly bonuses.

BE OUR NEXT SUCCESS STORY! The Uftring Auto Group values its team members and is committed to their success by ensuring that they have the resources and opportunities to gain experience with us!

KEY RESPONSIBILITIES:

• Answer incoming Service appointment calls and online inquiries promptly and professionally
• Schedule, confirm, and reschedule Service appointments
• Communicate with customers via phone, text, and email
• Help maintain high appointment show rates and customer retention
• Follow dealership scripts, processes, and communication standards
• Maintain relationships with factory reps and staff members
• Stay well versed on warranty coverage
• Maintain warranty receivables within factory and dealership guidelines
• ALL warranty claim repair orders are to be closed upon submission
• Maintain warranty rejection rate below zone average
• Additional Service and Parts administrative duties as assigned

QUALITIES FOR SUCCESS:

• Previous customer service, call center, or dealership experience preferred
• Strong communication and phone skills
• Positive attitude and professional demeanor
• Excellent organizational and multitasking abilities
• Well versed in warranty coverage and guidelines
• Basic technical background and understanding of mechanical repairs
• Knowledge of alternate transportation procedures
• Basic technical background and understanding of mechanical repairs

“The sure way to miss success is to miss the opportunity.” – Victor Chasles.

SCHEDULE: Monday through Friday: Flexible schedule, either 7:30am.- 4:30pm or 8:00am- 5:00pm

COMPENSATION AND BENEFITS:

• The compensation for the Service BDC/Warranty Administrator expected Annual Salary is $45,000 - $60,000 per year. This is an hourly position with monthly bonuses.
• We have a solid and stable reputation – we have been in business for over 40 years and we’re still growing!
• Great opportunities for advancement – we promote from within!
• Attractive Vacation and Paid Time Off!
• Medical, dental, vision, life, short term disability and Teladoc insurance plans – with Company participation.
• 401(k) Plan with Company participation.
• State-of-the-art equipment and facilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. MISC