Auto Service Advisor — Customer Liaison & Growth Path

Uftring Weston Chevrolet Cadillac; Washington (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Teladoc

401(k) plan

Paid time off

Vehicle discounts

Job summary

Uftring Auto Group is seeking a dedicated Service Advisor to join our award-winning service team in Illinois. This role serves as the link between customers and the service department, ensuring needs are met and work is performed correctly.

Starting pay is $55,000 per year, based on experience, with strong opportunities for growth. Ideal candidates have sales or customer-service experience, excellent communication, and a valid IL driver's license.

Qualifications

• Positive and outgoing with excellent listening skills.
• Sales experience preferred; customer service is a plus.
• Must have excellent communication, listening skills, be organized and accurate.
• Knowledge of automotive operations and telephone techniques.
• Neat, professional appearance.
• Must possess a valid IL driver's license with an acceptable driving record.

Responsibilities

• Communicating with customers - explaining repairs, answering questions, and providing estimates.
• Scheduling appointments - working with customers to prioritize repairs and schedule service times.
• Documenting services – recording all services that were approved or declined.
• Processing payments – handling orders, invoices, and payments.
• Following up with customers – keeping customers updated on the status of their vehicles.
• Responsible for quality control - ensuring that the work is completed as requested.

Skills

Sales experience

Customer service

Communication skills

Listening skills

Organized and accurate

Automotive knowledge

IL driver's license

Job description

Uftring Auto Group is seeking a dedicated Service Advisor to join our award-winning service team in Illinois. This role serves as the link between customers and the service department, ensuring needs are met and work is performed correctly.

Starting pay is $55,000 per year, based on experience, with strong opportunities for growth. Ideal candidates have sales or customer-service experience, excellent communication, and a valid IL driver's license.