Service Support Specialist - Ford

Korum Automotive Group; Puyallup (WA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical / Dental / Vision

Paid Time Off

Employer-paid Life Insurance

Voluntary additional Life, Long-Term

EAP

Paid Holidays

401(k) Salary Deferral Plan with Match

Vehicle Purchase Discount

Discounts on Parts and Service

Employee Events

Company-Paid Uniforms

Paid Training

Job summary

Korum Automotive Group in Washington state seeks a Service Support Specialist to join our Service Departments. You will answer incoming calls, schedule appointments, route inquiries to the right team, and follow up with customers to ensure a great service experience.

This role coordinates deliverables, orders parts, writes repair orders, handles vendor scheduling, notifies customers, and processes payments. You may back up other roles such as Service Porter or Warranty Specialist.

Qualifications

• High school diploma or equivalent.
• Attention to detail.
• Excellent customer service skills.
• Effective verbal and written communication.
• Previous call center experience is a plus.
• 6 months related experience preferred.
• Ability to use and learn computer software programs.

Responsibilities

• Answer incoming calls from customers and schedule appointments.
• Route calls to appropriate team members and follow up to ensure customer satisfaction.
• Coordinate completion of deliverables and internal repair orders, including ordering parts and vendor scheduling.
• Write repair orders and notify customers of status.
• Process payments for the service department and assist with warranty/insurance claim documentation.
• May back up to other positions as needed (Service Porter, Warranty Specialist, or Service Advisor).

Skills

High school diploma or equivalent

Attention to detail

Effective verbal and written沟通 skills

Excellent customer service skills

Previous call center experience

6 months related experience

Ability to use and learn computer

Education

High school diploma or equivalent

Job description

Do you have strongcustomer service skills, teamwork, attention to detail, and the ability to follow up to ensure a great customer experience? Korum Automotive Group is looking for a Service Support Specialist to join our team to enhance the customer experience in our Service Departments. This position assists customers by answering incoming calls, answering customer questions, scheduling appointments, or routing calls to appropriate team members. Make follow-up outbound calls to customers to ensure quality service satisfaction. Responsible for coordinating the completion of deliverables "we-owe" to customers and internal repair orders, including ordering parts, repair order write-up, vendor scheduling, and customer notification. Process payments for the service department. Assists with warranty and insurance claim documentation and processing. Accepts payments for the service department. May serve as backup to other positions as needed including Service Porter, Warranty Specialist, or Service Advisor. Pay Range: $21.70 to $28.08 Targeting Hiring Range: $21.72 to $25.53 per hour Desired Skills:

• High school diploma or equivalent
• Attention to detail
• Effective verbal and written communication skills
• Excellent customer service skills
• Previous call center experience a plus
• 6 months related experience preferred
• Ability to use and learn computer software programs

Must have a valid driver's license with an acceptable driving record.

Korum Automotive Group offers a comprehensive benefits package that includes:

• Medical / Dental / Vision
• Paid Time Off
• Employer-paid Life Insurance
• Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• 401(k) Salary Deferral Plan with Employer Match
• Vehicle Purchase Discount Program
• Discounts on Parts and Service
• Employee Events and Recognition
• Company-Paid Uniforms for Specified Positions
• Paid Training Based on Position

Other Potential Compensation:

• Discretionary Bonuses
• Incentive Awards
• Employee Referral Bonuses
• Years of Service Award Bonuses