Auto Service BDC Specialist - Full-Time Growth Opportunities

Corwin Ford Tri Cities; Pasco (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Full-time

Bonuses

Paid Training

Medical, Dental, and Vision Benefits

Paid time off

401(k) with Company Match

Promotions from Within

Professional and Respectful Work Env.

Job summary

Corwin Ford Tri-Cities in Pasco, WA, is hiring a Customer Service Representative to support the service department. You will answer inbound calls, schedule appointments, and make outbound calls to drive maintenance and repairs for both in-dealership and mobile service offerings.

If you enjoy talking to people and staying organized, this is the right growth opportunity in the automotive industry. We offer paid training, benefits, and a path for advancement.

Qualifications

• Experience in customer service, hospitality, retail, or sales.
• Automotive experience is a plus but not required.
• Comfortable making outbound calls and initiating conversations.
• Strong communication and relationship-building skills.
• Able to multitask and follow up with accuracy.
• Must be skilled with Computer Data Entry and Microsoft Word & Excel.
• Valid driver's license and clean driving record.

Responsibilities

• Answer inbound service calls and set up vehicle service appointments
• Make outbound calls (including cold calls) to schedule customers for routine maintenance, recalls, or recommended service from a previous visit.
• Support both our dealership and mobile service teams by scheduling efficiently and communicating clearly
• Provide excellent customer service and follow up with customers to ensure satisfaction
• Build relationships with guests to encourage repeat business
• Log customer interactions and appointment activity in the CRM system
• Assist with other duties as needed

Skills

Customer service

Hospitality

Retail

Sales

Tools

Microsoft Word

Excel

CRM system

Job description

Corwin Ford Tri-Cities in Pasco, WA, is hiring a Customer Service Representative to support the service department. You will answer inbound calls, schedule appointments, and make outbound calls to drive maintenance and repairs for both in-dealership and mobile service offerings.

If you enjoy talking to people and staying organized, this is the right growth opportunity in the automotive industry. We offer paid training, benefits, and a path for advancement.