Service Appointment Specialist — Friendly & Efficient

Kendall-Auto-Group; Bend (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Paid time off and paid sick leave

Medical, Dental & Vision Insurance

Life Insurance

401(k) with Fidelity

Employee discounts on vehicles, parts,

Service for you and your family

Supplemental Accident and Illness

Job summary

Kendall Toyota of Bend is seeking a friendly, customer-focused representative to support our busy service department. You will answer calls, schedule appointments, and help customers navigate service needs with empathy and clear communication.

Ideal candidates enjoy talking to people, staying organized, and delivering a positive customer experience. Evening and weekend hours are required; indoor work with frequent phone use is expected.

Qualifications

• Experience in customer service or roles involving direct customer interaction.

Responsibilities

• Answer incoming customer calls with confidence and a smile.
• Schedule service and recall appointments.
• Make outbound calls to customers who need service.
• Follow up with service updates.
• Connect customers with the right service advisor.

Skills

Customer service

Phone communication

Problem solving

Time management

Multi-tasking

Job description

Kendall Toyota of Bend is seeking a friendly, customer-focused representative to support our busy service department. You will answer calls, schedule appointments, and help customers navigate service needs with empathy and clear communication.

Ideal candidates enjoy talking to people, staying organized, and delivering a positive customer experience. Evening and weekend hours are required; indoor work with frequent phone use is expected.