Ford Quick Lane Service Advisor

Kendall Honda; Bend, Northern (OR, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay plan

Substantial bonus program

Career path development opportunities

Competitive paid time off

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan with Fidelity

Accident and Illness supplementalplans

Job summary

Kendall Auto Group in Bend, Oregon, is seeking a Ford Quick Lane Service Advisor to join our Express Service Department. This full-time role focuses on delivering exceptional customer service while coordinating with technicians and sales staff to identify and schedule repairs.

You will work in a fast-paced shop environment, maintain accurate records, and help prioritize service needs for customers. The ideal candidate has strong communication, time management, and teamwork skills, along with a

Qualifications

• High level customer service experience
• Strong time management and work ethics
• Excellent communication skills
• Ability to make recommendations and prioritize items for customers

Responsibilities

• Interface with customers, technicians and sales staff to identify and sell vehicle repairs and maintenance
• Verify that work was properly performed and diagnosed
• Research vehicle history to make educated recommendations
• Input and maintain customer information and complete work tasks efficiently
• Communicate with customers via telephone, email and chat to schedule service appointments
• Work indoors, standing or walking as needed and use a computer throughout the shift

Job description

Ford Quick Lane Service Advisor

Job type Full Time

Location 2100 NE 3rd St. Bend, OR 97701

Full Job Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a Service Advisor to join our Service team in the Express Service Department. At Ford Bend our Service department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Quick Lane Service Advisor are:

• Competitive pay plan
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!