Toyota Service Appointment Coordinator

Kendall-Auto-Group; Bend (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Paid time off and paid sick leave

Medical, Dental & Vision Insurance

Life Insurance

401(k) with Fidelity

Employee discounts on vehicles, parts,

Service for you and your family

Supplemental Accident and Illness

Job summary

Kendall Toyota of Bend is seeking a friendly, customer-focused representative to support our busy service department. You will answer calls, schedule appointments, and help customers navigate service needs with empathy and clear communication.

Ideal candidates enjoy talking to people, staying organized, and delivering a positive customer experience. Evening and weekend hours are required; indoor work with frequent phone use is expected.

Qualifications

• Experience in customer service or roles involving direct customer interaction.

Responsibilities

• Answer incoming customer calls with confidence and a smile.
• Schedule service and recall appointments.
• Make outbound calls to customers who need service.
• Follow up with service updates.
• Connect customers with the right service advisor.

Skills

Customer service

Phone communication

Problem solving

Time management

Multi-tasking

Job description

Description

Kendall Toyota of Bend | Full-Time | Starting at $18+/Hour + Career Growth

Do you like to talk?

Perfect.

We're looking for someone who actually enjoys talking to people, solving problems, and keeping conversations moving. If you've ever worked in telemarketing, a call center, customer service, hospitality, retail, or inside sales, your superpower might be exactly what we're looking for. No, you won't be trying to sell anyone an extended warranty for their toaster. You'll be helping Toyota owners schedule service, answering questions, and making sure every customer hangs up feeling like they were taken care of.

What You'll Do

You'll be the friendly voice of our busy Toyota Service Department by:

• Answering incoming customer calls with confidence and a smile
• Scheduling service and recall appointments
• Making outbound calls to customers who need service
• Following up with service updates
• Connecting customers with the right service advisor
• Making every customer feel like they're talking to a real person - a robot reading a script

You'll stay busy. Really busy. Some days you'll answer up to 30 calls an hour. If that sounds exciting instead of terrifying, keep reading.

Who Thrives Here?

You might be our person if you:

• Actually enjoy talking on the phone
• Can calm down frustrated customers without breaking a sweat
• Love checking things off your to-do list
• Can juggle multiple conversations without forgetting why someone called
• Stay upbeat, even on Mondays
• Believe kindness and a sense of humor can solve a lot of problems

Why Kendall Toyota of Bend?

We're one of the largest family‑owned dealership groups in the Pacific Northwest, but we still believe people matter more than job titles. Many of our managers started in entry‑level positions. Work hard, learn the business, and there's real opportunity to build a career here—not just collect a paycheck.

What You Get

• Starting pay of $18.00/hour
• Paid training
• Career advancement opportunities
• Paid time off and paid sick leave
• Medical, Dental & Vision Insurance
• Paid Life Insurance
• 401(k) with Fidelity
• Employee discounts on vehicles, parts, and service for you and your immediate family
• Supplemental Accident and Illness plans

About Kendall

Since 1937, Kendall Auto Group has built its reputation one customer at a time. We work hard, laugh a lot, help each other out, and take pride in delivering an experience our customers remember for the right reasons.

If you enjoy talking to people, like staying busy, and want a career with a company that promotes from within...

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Requirements

Qualified candidates will have a work history showing strong customer service experience. Evening and weekend hours are required.