Service Appointment Specialist - Entry-Level Service Advisor

Cityside Subaru; Belmont (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, dental insurance

401K plan

Paid training

Paid holidays

Paid time off

Community involvement

Full time and Part-time available

Nights and weekends available

Job summary

Cityside Subaru in Belmont, MA is hiring a Service BDC Representative or Service Appointment Coordinator. This is a busy, customer-focused role at a growing dealership offering full- and part-time schedules, with hours that include nights and weekends.

You will schedule service appointments, follow up with customers by phone and online, advise on maintenance, and respond to internet leads and recalls. Strong computer skills and excellent communication help you succeed.

Qualifications

• Strong computer skills including Outlook, Excel and Word.
• Excellent verbal and written communication skills.
• Strong customer service background.
• Punctual, reliable and eager to improve.
• Clean driving record and valid driver's license.

Responsibilities

• Schedule service appointments and speak with customers every day by phone after each appointment.
• Actively listen to customers, answer questions, and direct them as needed.
• Respond quickly to customer calls, online scheduling, and live chat inquiries.
• Advise maintenance recommendations.
• Confirm scheduled and missed appointments.
• Contact customers with open recalls to schedule service.
• Perform daily follow up of work from previous week.
• Perform other duties as assigned.

Skills

Customer service

Communication

Computer skills

Punctuality

Tools

Outlook

Excel

Word

Job description

Cityside Subaru in Belmont, MA is hiring a Service BDC Representative or Service Appointment Coordinator. This is a busy, customer-focused role at a growing dealership offering full- and part-time schedules, with hours that include nights and weekends.

You will schedule service appointments, follow up with customers by phone and online, advise on maintenance, and respond to internet leads and recalls. Strong computer skills and excellent communication help you succeed.