Service Appointment Pro - BDC & Customer Concierge

The Premier Collection; Village of Elmsford (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance (50% employer paid)

401(k) retirement plan

Paid time off (3 weeks)

Job summary

Subaru White Plains (The Premier Collection) in Elmsford, NY is seeking an Automotive Service Appointment Coordinator / BDC Representative to handle service scheduling and client communications. You will connect with Subaru owners by phone and online, book appointments, and ensure a smooth handoff to service staff.

The role offers a 5-day work week with steady hours, a base of $20/hour plus monthly bonuses, and a path to grow into roles like Service Advisor or Team Lead within a modern,

Qualifications

• Excellent verbal and written communication skills with a warm, professional phone presence.
• Strong computer literacy and ability to navigate multi-screen scheduling tools.
• High attention to detail, strong time management, and active listening skills.

Responsibilities

• Handle inbound phone calls, website chat inquiries, and online service appointment requests.
• Make outbound follow-up calls to remind clients of upcoming maintenance, recall campaigns, and missed appointments.
• Coordinate and schedule service visits efficiently using digital scheduling software (Xtime/CRM).
• Answer client questions regarding routine maintenance schedules, dealership amenities, and vehicle drop-off procedures.
• Work collaboratively with Service Advisors and managers to ensure a seamless handoff for every visiting customer.

Skills

Verbal communication

Written communication

Computer literacy

Time management

Tools

Xtime

CRM

Job description

Subaru White Plains (The Premier Collection) in Elmsford, NY is seeking an Automotive Service Appointment Coordinator / BDC Representative to handle service scheduling and client communications. You will connect with Subaru owners by phone and online, book appointments, and ensure a smooth handoff to service staff.

The role offers a 5-day work week with steady hours, a base of $20/hour plus monthly bonuses, and a path to grow into roles like Service Advisor or Team Lead within a modern,