Service Appointment Coordinator

Dellatoyota; Town of Queensbury (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

Supplemental benefits offered

Life & disability provided

PTO

401K with company match

Job summary

Dellatoyota in Queensbury is looking for a Service Appointment Coordinator to enhance service traffic through effective communication and appointment management. The ideal candidate will have strong communication skills, be self-motivated, and proficient in Microsoft Office. Responsibilities include managing calls to ensure efficient scheduling for the service department. Dellatoyota offers medical, dental, and vision benefits, among others, creating a supportive and community-focused work environment.

Qualifications

• Good verbal and written communication skills are essential.
• Must be self-motivated and articulate.
• Proficiency with Microsoft Office tools is necessary.

Responsibilities

• Handle inbound and outbound service appointment calls.
• Follow scripts and guidelines for calls.
• Ensure all calls are answered promptly and professionally.

Skills

Communication skills

Self-motivation

Multitasking skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

DELLA Auto Group believes our current success and future growth is attributed to our employees. Family‑owned and operated for over 40 years, we have continued to grow while holding true to our family values of integrity, graciousness, and community.

At DELLAAuto Group, you can expect to work on a team of bright, motivated, and energetic professionals. Our team is collaborative and encourages success amongst each of our members. We work toward a common goal of providing the best service in the industry.

SUMMARY

The Service Appointment Coordinator focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls, and making outbound calls that produce solid and specific appointments for the service department. The Service Appointment Coordinator must befriendly, articulate, enthusiastic, and a self‑motivated team player with outstanding communication skills. Must also have a positive attitude and strong work ethic.

WHAT WE OFFER

• Medical, dental, vision
• Supplemental benefits offered
• Life & disability provided by group
• PTO
• 401K with company match

RESPONSIBILITIES

• Follow scripts and guidelines on all inbound and outbound calls
• Ensure that all calls presented are answered promptly and professionally
• Must possess strong multitasking skills
• Acquire complete knowledge of service information

REQUIREMENTS

• Good verbal and written communication skills
• Self‑motivation
• Proficiency with Microsoft Word, Excel, and Outlook
• Drive to hitgoals and quotas

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.