Service Appointment Coordinator

Buss Ford Lincoln; Crystal Lake (IL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Voluntary Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Employee discounts on Parts, Service,

Vehicle purchases

Descripción de la vacante

Buss Ford Lincoln in Crystal Lake, IL, is seeking an Appointment Coordinator to serve as the first point of contact for our Service Department and help keep daily operations running smoothly. You will greet customers, answer calls, schedule service appointments, and coordinate vehicles towed into the dealership, delivering consistent, friendly service.

Ideal candidates are highly organized, strong communicators, and comfortable multitasking in a fast-paced automotive environment, with a

Formación

• Strong communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and problem-solving mindset.

Responsabilidades

• Greet customers and direct them to the appropriate person.
• Answer incoming calls and respond to inquiries.
• Schedule service appointments and manage calendars.
• Coordinate vehicles towed into the dealership.
• Serve as the first point of contact for the Service Department.

Conocimientos

Communication skills

Organizational skills

Multitasking

Professional demeanor

Descripción del empleo

Position Summary

The Appointment Coordinator serves as the first point of contact for our Service Department and plays a critical leadership role in scheduling, and customer communication. This position ensures smooth daily operations by managing appointments and delivering exceptional customer service.

Key Responsibilities

• Customer communication
• Greet customers as they walk in the door and direct them to where they need to go
• Answer incoming customer calls
• Scheduling service appointments
• Manage vehicles towed into dealership

Qualifications

• Strong communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and problem-solving mindset.

PreferredExperience

• Experience managing schedules
• Customer service experience

Benefits

• Medical and Dental Insurance
• Voluntary Insurance (life, disability, etc.)
• 401(k) Plan with Company Match
• Paid Time Off
• 7 Paid Holidays
• Employee discounts on Parts, Service and Vehicle purchases
• Paid Training