Service Appointment Coordinator

Buss Ford Lincoln; McHenry (IL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical and Dental Insurance

Voluntary Insurance (life, disability,

401(k) Plan with Company Match

Paid Time Off

7 Paid Holidays

Employee discounts on Parts, Service,}

Paid Training

Résumé du poste

Buss Ford Lincoln in McHenry, IL seeks an Appointment Coordinator to lead service department scheduling and customer communication. You will greet customers, direct them to the right area, answer calls, and manage inbound tow-ins to ensure smooth daily operations.

The role emphasizes strong communication, organization, and a professional, problem-solving approach in a fast-paced dealership environment.

Qualifications

• Strong communication and customer service skills.
• Highly organized with attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and problem-solving mindset.

Responsabilités

• Scheduling service appointments and coordinating calendar flow.
• Greet customers and direct them to appropriate service bays.
• Answer incoming customer calls and manage inquiries.
• Coordinate vehicles towed into the dealership.

Connaissances

Communication

Customer service

Organization

Multitasking

Professionalism

Problem solving

Description du poste

Position Summary

The Appointment Coordinator serves as the first point of contact for our Service Department and plays a critical leadership role in scheduling, and customer communication. This position ensures smooth daily operations by managing appointments and delivering exceptional customer service.

Key Responsibilities

• Customer communication
• Greet customers as they walk in the door and direct them to where they need to go
• Answer incoming customer calls
• Scheduling service appointments
• Manage vehicles towed into dealership

Qualifications

• Strong communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and problem-solving mindset.

PreferredExperience

• Experience managing schedules
• Customer service experience

Benefits

• Medical and Dental Insurance
• Voluntary Insurance (life, disability, etc.)
• 401(k) Plan with Company Match
• Paid Time Off
• 7 Paid Holidays
• Employee discounts on Parts, Service and Vehicle purchases
• Paid Training