Automotive Service Growth & Outreach Coordinator

LeadCar Honda Hamburg; Hamburg (Berks County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance & Disability Plans

401(K) Retirement Plan

Paid Time Off

Paid Holidays

Employee Discounts

Employee Referral Program

Continued training

Job summary

LeadCar Honda Hamburg is seeking an Automotive Service Business Development Coordinator to drive service department growth and enhance customer satisfaction. You will manage outreach strategies, appointments, and follow-up communications to ensure a seamless service experience.

Ideal candidates have 1–3 years in customer service, some sales/marketing exposure, strong communication, and comfort with Outlook/Excel and multiple software tools. Bilingual English/Spanish is a plus.

Qualifications

• English/Spanish bilingual ability is a highly preferred skill for the position.
• 1-3 years prior customer service experience preferred.
• Previous sales and/or marketing experience is a plus.
• Must have strong phone etiquette skills.
• Excellent verbal and written communication skills.
• Must possess strong organizational and time-management skills.
• Must possess strong computer skills, specifically in Microsoft Outlook and Excel and in navigating websites.
• Must be able to operate multiple software programs at once.
• Ability to follow instructions and problem-solve.

Responsibilities

• Answers incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Refers customers who have questions about the work performed and additional maintenance or repairs made to the Service Writer or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provides accurate cost and time estimates for needed maintenance and repairs.
• Answers and responds to service requests, scheduling customers as needed.
• Performs service follow-up calls assigned by the Fixed Operations Manager and General Manager and verifies the service visit and repair were satisfactory.
• Maintains a professional appearance and manner consistent with LeadCar Honda Hamburg’s culture.

Skills

Bilingual English/Spanish

Customer service

Sales experience

Phone etiquette

Verbal and written communication

Time management

Outlook

Excel

CRM systems

Multiple software tools

Tools

Microsoft Outlook

Excel

CRM systems

Job description

LeadCar Honda Hamburg is seeking an Automotive Service Business Development Coordinator to drive service department growth and enhance customer satisfaction. You will manage outreach strategies, appointments, and follow-up communications to ensure a seamless service experience.

Ideal candidates have 1–3 years in customer service, some sales/marketing exposure, strong communication, and comfort with Outlook/Excel and multiple software tools. Bilingual English/Spanish is a plus.