Service Appointment Coordinator

Briggs Auto Group; Manhattan (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Team environment

Growth opportunities

Careers in automotive industry

Job summary

Briggs Auto Group is seeking a motivated Service Appointment Coordinator to join our team. You will communicate with customers, schedule service appointments, and follow up on opportunities to provide an exceptional customer experience from first contact.

Key duties include responding to inquiries via phone, text, email, and online leads, confirming appointments, and maintaining accurate records. Previous automotive or call center experience is a plus but not required; a positive attitude and

Qualifications

• Strong communication and customer service skills.
• Comfortable working with phones, text messaging, and email.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude and strong work ethic.
• Previous automotive, BDC, call center, or customer service experience is a plus, but not required.

Responsibilities

• Respond to customer inquiries via phone, text, email, and online leads.
• Schedule and confirm service appointments.
• Follow up with customers regarding recommended and declined services.
• Maintain accurate customer information and appointment records.
• Work closely with Service Advisors and the Service Department to maximize appointment opportunities.
• Provide professional, friendly, and timely communication with every customer.

Skills

Communication

Customer Service

Multitasking

Organization

Positive Attitude

Automotive/Call Center experience (a +

Job description

Service Appointment Coordinator

Briggs Auto Group is looking for a motivated and customer-focused Service Appointment Coordinator to join our team!

In this role, you will be responsible for communicating with customers, scheduling service appointments, following up on service opportunities, and helping provide an exceptional customer experience from the first point of contact.

Responsibilities

• Respond to customer inquiries via phone, text, email, and online leads
• Schedule and confirm service appointments
• Follow up with customers regarding recommended and declined services
• Maintain accurate customer information and appointment records
• Work closely with Service Advisors and the Service Department to maximize appointment opportunities
• Provide professional, friendly, and timely communication with every customer

Qualifications

• Strong communication and customer service skills
• Comfortable working with phones, text messaging, and email
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and strong work ethic
• Previous automotive, BDC, call center, or customer service experience is a plus, but not required

Briggs Auto Group offers a great team environment, opportunities for growth, and the chance to build a career in the automotive industry.