Service Appointment & Customer Care Specialist

Doug Smith Dealerships; American Fork (UT); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Debt-Free College Degree

Health Benefits

Financial Security

Paid Time Off

Vehicle Discounts

Zusammenfassung

Doug Smith Auto in American Fork, UT is seeking a Service BDC Agent to act as the central communication hub for our Service Department. You will manage inbound and outbound calls, texts, and live website chats, and schedule service appointments to keep our workshop running smoothly.

You should be a people person with strong communication, reliability, and basic tech skills. Requires a high school diploma, 18+, valid driver’s license, and willingness to work full-time including Saturdays.

Qualifikationen

• High school diploma or equivalent required.
• Age 18 or older with a valid driver's license and clean driving record.
• Willingness to work full-time, including Saturdays.
• Excellent communication and people skills.

Aufgaben

• Manage incoming and outgoing phone calls, text messages, and live website chats.
• Book service appointments accurately so our workshop stays efficient and customers get back on the road safely.
• Answer basic service questions, provide updates, and ensure every guest feels valued.
• Make outbound follow-up calls to remind customers about upcoming maintenance or check in on recent service.

Kenntnisse

People skills

Communication

Tech-savvy

Reliability

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Doug Smith Auto in American Fork, UT is seeking a Service BDC Agent to act as the central communication hub for our Service Department. You will manage inbound and outbound calls, texts, and live website chats, and schedule service appointments to keep our workshop running smoothly.

You should be a people person with strong communication, reliability, and basic tech skills. Requires a high school diploma, 18+, valid driver’s license, and willingness to work full-time including Saturdays.