Service Support Staff

Doug Smith Dealerships; American Fork (UT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid holidays

Paid time off after the first year

Profit sharing

Free online college through Strayer

Employee discounts

Opportunities for advancement

Job summary

Doug Smith Subaru in American Fork, UT is seeking a dependable Service Support Specialist to join our Service Department. This on-site role involves greeting customers, guiding them to service, and moving vehicles through a busy drive.

We offer bonuses and a friendly team environment. You will assist with daily operations, maintain an organized service drive, and help customers from arrival to pickup while learning about automotive service processes.

Qualifications

• Valid driver's license and a good driving record.
• Dependable, punctual, and willing to help wherever needed.
• Friendly and professional with customers.
• Strong communication skills.
• Comfortable working in a fast-paced environment.
• Able to stay organized while handling multiple tasks.
• Comfortable using computers and learning new software.
• Interest in vehicles and automotive service.
• Willingness to learn new responsibilities and take on more as you develop.

Responsibilities

• Greet customers and help direct them when they arrive for service.
• Move, park, stage, and retrieve customer vehicles.
• Help maintain an organized service drive and vehicle parking areas.
• Assist with customer transportation and vehicle pickup or delivery as needed.
• Help keep the service drive and customer areas clean and presentable.
• Support the service team with day‑to‑day tasks that keep vehicles and customers moving efficiently.
• Check customers in and gather information about their service needs when needed.
• Create service repair orders for routine maintenance and service.
• Review maintenance needs and vehicle inspection results with customers.
• Explain recommended services, pricing, and estimated completion times.
• Obtain customer authorization for additional work.
• Provide customers with updates while their vehicle is being serviced.
• Review completed work with customers and help make sure they have a great experience from arrival through pickup.
• Assist wherever needed to keep the department running smoothly.

Skills

Customer service

Communication

Organization

Multi-tasking

Computer skills

Tools

CRM software

Dealer management system

Job description

Service Support Specialist

Doug Smith Subaru - American Fork, UT

Starting at $16/hour + bonuses

Doug Smith Subaru is looking for a dependable, customer-focused Service Support Specialist to join our Service Department.

This is a hands‑on support position that helps keep our service department organized, efficient, and moving throughout the day. The position includes working with customer vehicles, supporting daily service operations, assisting customers on the service drive, and stepping in to help manage customer service visits when needed.

This is a great opportunity for someone who enjoys working around vehicles, is comfortable interacting with customers, and wants to learn more about the automotive service industry.

What You'll Do

• Greet customers and help direct them when they arrive for service
• Move, park, stage, and retrieve customer vehicles
• Help maintain an organized service drive and vehicle parking areas
• Assist with customer transportation and vehicle pickup or delivery as needed
• Help keep the service drive and customer areas clean and presentable
• Support the service team with day‑to‑day tasks that keep vehicles and customers moving efficiently
• Check customers in and gather information about their service needs when needed
• Create service repair orders for routine maintenance and service
• Review maintenance needs and vehicle inspection results with customers
• Explain recommended services, pricing, and estimated completion times
• Obtain customer authorization for additional work
• Provide customers with updates while their vehicle is being serviced
• Review completed work with customers and help make sure they have a great experience from arrival through pickup
• Assist wherever needed to keep the department running smoothly

What We're Looking For

• Valid driver's license and a good driving record
• Dependable, punctual, and willing to help wherever needed
• Friendly and professional with customers
• Strong communication skills
• Comfortable working in a fast‑paced environment
• Able to stay organized while handling multiple tasks
• Comfortable using computers and learning new software
• Interest in vehicles and automotive service
• Willingness to learn new responsibilities and take on more as you develop

Previous Automotive Experience Is Helpful But Not Required

A Position You Can Grow Into

This position provides an opportunity to learn multiple sides of a busy automotive service department. You'll gain experience working directly with vehicles, customers, technicians, and the service team while learning how a dealership service department operates.

We'll provide training on our systems and processes, including how to assist customers throughout their service visit. For someone who performs well and wants to continue developing, there are opportunities to take on additional responsibility and advance within the dealership.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid holidays
• Paid time off after the first year
• Profit sharing
• Free online college through Strayer University
• Employee discounts
• Opportunities for advancement

Join Our Team

We're looking for someone who is dependable, enjoys helping people, isn't afraid to stay busy, and is willing to jump in wherever they're needed.

If you're looking for an opportunity to get into the automotive industry, develop valuable customer-service skills, and grow with a dealership, we'd like to hear from you.