Automotive Service Drive Specialist – Growth Path

Doug Smith Auto Group; American Fork (UT); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays

Paid time off after year one

Profit sharing

Strayer University online college

Employee discounts

Advancement opportunities

Job summary

Doug Smith Subaru in American Fork, UT is seeking a dependable Service Support Specialist to join our Service Department. This hands-on role keeps the service drive organized, supports daily operations, and helps customers on the service drive.

Previous automotive experience is helpful but not required. You will assist with greeting customers, parking vehicles, creating repair orders, and providing updates throughout the service visit.

Qualifications

• Valid driver's license with clean driving record.
• Dependable, punctual, and willing to help wherever needed.
• Friendly and professional with customers.
• Strong communication skills.
• Comfortable in a fast-paced environment.
• Willing to learn new responsibilities and take on more.

Responsibilities

• Greet customers and direct them when they arrive for service.
• Move, park, stage, and retrieve customer vehicles.
• Help maintain an organized service drive and vehicle parking areas.
• Assist with customer transportation and vehicle pickup or delivery as needed.
• Help keep the service drive and customer areas clean and presentable.
• Support the service team with day-to-day tasks that keep vehicles and customers moving.
• Check customers in and gather information about their service needs.
• Create service repair orders for routine maintenance and service.
• Review maintenance needs and vehicle inspection results with customers.
• Explain recommended services, pricing, and estimated completion times.
• Obtain customer authorization for additional work.
• Provide customers with updates while their vehicle is being serviced.
• Review completed work with customers and ensure a great experience from arrival to pickup.
• Assist wherever needed to keep the department running smoothly.

Skills

Customer service

Communication

Multitasking

Computer skills

Interpersonal skills

Driving license

Reliability

Team player

Job description

Doug Smith Subaru in American Fork, UT is seeking a dependable Service Support Specialist to join our Service Department. This hands-on role keeps the service drive organized, supports daily operations, and helps customers on the service drive.

Previous automotive experience is helpful but not required. You will assist with greeting customers, parking vehicles, creating repair orders, and providing updates throughout the service visit.