Automotive Service Support Specialist — Growth Path

Doug Smith Auto Group; American Fork (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid holidays

Paid time off after the first year

Profit sharing

Free online college through Strayer

Employee discounts

Opportunities for advancement

Job summary

Doug Smith Subaru in American Fork, UT is seeking a dependable Service Support Specialist to join the Service Department. Starting at $16/hour + bonuses, this role involves greeting customers, moving vehicles, and supporting day-to-day service operations to ensure a smooth service experience.

You will assist on the service drive, help with vehicle pickup/drop-off, and contribute to a clean, organized workspace while learning about automotive service processes and dealership operations.

Qualifications

• Valid driver's license and a good driving record.
• Dependable, punctual, and willing to help wherever needed.
• Friendly and professional with customers.
• Strong communication skills.
• Comfortable working in a fast-paced environment.
• Able to stay organized while handling multiple tasks.
• Comfortable using computers and learning new software.
• Interest in vehicles and automotive service.
• Willingness to learn new responsibilities and take on more as you develop.
• Previous automotive experience is helpful but not required.

Responsibilities

• Greet customers and help direct them when they arrive for service.
• Move, park, stage, and retrieve customer vehicles.
• Help maintain an organized service drive and vehicle parking areas.
• Assist with customer transportation and vehicle pickup or delivery as needed.
• Help keep the service drive and customer areas clean and presentable.
• Support the service team with day-to-day tasks that keep vehicles and customers moving efficiently.
• Check customers in and gather information about their service needs when needed.
• Create service repair orders for routine maintenance and service.
• Review maintenance needs and vehicle inspection results with customers.
• Explain recommended services, pricing, and estimated completion times.
• Obtain customer authorization for additional work.
• Provide customers with updates while their vehicle is being serviced.
• Review completed work with customers and help make sure they have a great experience from arrival through pickup.
• Assist wherever needed to keep the department running smoothly.

Skills

Valid driver's license

Dependable

Friendly with customers

Strong communication

Ability to work in fast-paced env

Organized

Computer skills

Interest in vehicles

Willing to learn

Automotive experience helpful

Job description

Doug Smith Subaru in American Fork, UT is seeking a dependable Service Support Specialist to join the Service Department. Starting at $16/hour + bonuses, this role involves greeting customers, moving vehicles, and supporting day-to-day service operations to ensure a smooth service experience.

You will assist on the service drive, help with vehicle pickup/drop-off, and contribute to a clean, organized workspace while learning about automotive service processes and dealership operations.