Service Department Appointment Coordinator

Holiday Automotive, Inc.; Fond du Lac (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Accelerated Paid Time Off (PTO) Schedule

Ample Medical, Dental, and Vision insurance Options

Locally-managed 401(k) Program with Company Contribution

Health Savings Account with Company Contribution

Flex Spending Options

Life and Disability Insurance Options

Accident, Critical Illness, and Hospital Indemnity Insurance Options

Employee Discounts on Vehicles, Services, Parts, and Accessories

On-going Training and Education

Professional Respect from Leadership Team

Fun Treats from Time-to-Time

Job summary

Holiday Automotive, Inc. is seeking an Appointment Coordinator in Fond du Lac, Wisconsin, responsible for scheduling vehicle service appointments. In this role, you'll manage customer inquiries using CRM software, ensuring excellent customer engagement.

This position is fast-paced and requires strong phone skills, effective multitasking, and a commitment to customer service. Join a family-owned company known for its positive atmosphere and strong employee benefits, including generous PTO and a supportive leadership team.

Qualifications

• Strong phone handling and customer interaction skills are required.

Responsibilities

• Answer and effectively handle all phone appointments with a caring and friendly tone.
• Respond to internet inquiries about vehicle service and maintenance.
• Interact professionally with colleagues to solve customer concerns.
• Use customers' desired communication methods to transfer trust to the service team.

Skills

Strong Phone Skills

Time Management

Multi-Tasking

Effective Prioritization of Tasks

Job description

The Appointment Coordinator is responsible for scheduling vehicle service appointments by properly responding to phone calls, emails, texts, and internet inquiries from customers. Working weekdays, you’ll use advanced customer relationship management and lead-handling software to oversee the flow of inquiries, update customer files, and schedule appointments. This weekday position is very process-oriented and fast-paced.

Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits.

Enjoy Benefits Including

• Accelerated Paid Time Off(PTO) Schedule
• Ample Medical, Dental, and Vision insurance Options
• Locally-managed 401(k)Program with Company Contribution
• Health Savings Account with Company Contribution
• Flex Spending Options
• Life and Disability Insurance Options
• Accident, Critical Illness, and Hospital Indemnity Insurance Options
• Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
• On-going Training and Education
• The Professional Respect of a Caring, Innovative Leadership Team
• Gillie Cookies and Other Fun Treats from Time-to-Time

Responsibilities

• Answers and Effectively Handles All Phone Appointments with a Caring and Friendly Tone
• Responds to Internet Inquiries about Vehicle Service and Maintenance to Coordinate Customer Appointments
• Interacts Professionally with Colleagues and Service Personnel to Solve Customer Concerns
• Uses Customers’ Desired Communication Methods to Properly Transfer Trust to Service Team

Qualifications

• Strong Phone Skills
• Time Management, Multi-Tasking, and Effective Prioritization of Tasks are Required

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