Service Appointment Coordinator: Customer Care & Scheduling

AutoFair Automotive Group; Tewksbury (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible Schedule

Sundays off

Rewarding Compensation Package

Medical, Dental, Vision, Life and Disability

401 K Plan with company match

Paid vacation

World-class training and professional development

Growth opportunities for career advancement

Employee vehicle purchase plans

Discounts on products and services

Health and wellness

Job summary

AutoFair Automotive Group is looking for a Service Appointment Coordinator who is passionate about customer service. In this role, you will manage service appointment scheduling, engage with customers, and ensure a seamless service experience.

This position offers a flexible schedule, competitive compensation, and numerous benefits including medical, dental, and 401 K plans. AutoFair is dedicated to providing exceptional customer experiences and supports career growth within the organization.

Qualifications

• Strong computer skills and customer service experience are essential.
• Excellent verbal and written communication skills are mandatory.
• Punctuality, reliability, and reliable transportation are required.

Responsibilities

• Schedule service appointments with customers.
• Follow up with customers after service appointments.
• Listen, answer questions, and direct customers appropriately.
• Advise on recommended maintenance.
• Confirm scheduled and missed appointments.
• Respond quickly to customer inquiries.

Skills

Strong computer skills

Customer service background

Outbound sales experience

Excellent verbal communication

Excellent written communication

Punctual and reliable

Job description

AutoFair Automotive Group is looking for a Service Appointment Coordinator who is passionate about customer service. In this role, you will manage service appointment scheduling, engage with customers, and ensure a seamless service experience.

This position offers a flexible schedule, competitive compensation, and numerous benefits including medical, dental, and 401 K plans. AutoFair is dedicated to providing exceptional customer experiences and supports career growth within the organization.