Service Appointment Coordinator - Friendship Automotive

Friendship Automotive Enterprises; Bristol (TN); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401k

Wellness Reimbursement

Gym Reimbursement

Job summary

Friendship Automotive invites a friendly, detail-oriented Appointment Coordinator to join our Service Team. You will answer service inquiries, set up customer appointments, provide dealership information, and use templates to answer questions. Daily CRM use and timely follow-ups are essential.

We value flexible hours, including some Saturdays, and offer a comprehensive benefits package with medical, dental, vision, life, disability, PTO, 401(k), and wellness reimbursements.

Qualifications

• Strong focus on providing excellent customer service in a fast-paced dealership
• Internet and computer savvy
• Excellent written and verbal communication skills
• Ability to work well in a process-driven environment
• Detail-oriented and organized
• Available to work flexible hours, including some Saturdays

Responsibilities

• Respond quickly and professionally to service department phone inquiries
• Set customer appointments to visit service department
• Provide customers with dealership information
• Accurately answer customer questions using word tracks or templates
• Make customer reminder and follow up calls
• Utilize and maintain Customer Relationship Management system daily

Skills

Customer service

Communication

Attention to detail

Time management

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for an APPOINTMENT COORDINATOR to join our Service Team!

The best candidates are friendly, reliable, and will be ready to grasp new concepts quickly.

Responsibilities

• Respond quickly and professionally to service department phone inquiries
• Set customer appointments to visit service department
• Provide customers with dealership information
• Accurately answer customer questions using word tracks or templates
• Make customer reminder and follow up calls
• Utilize and maintain Customer Relationship Management system daily

Requirements

• Strong focus on providing excellent customer service in a fast-paced dealership
• Internet and computer savvy
• Excellent written and verbal communication skills
• Ability to work well in a process-driven environment
• Detail-oriented and organized
• Available to work flexible hours, including some Saturdays

Benefits

• Our benefits package includes medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.