Service Appointment Coordinator (BDC) Representative

Lovering Auto Group; Nashua (NH); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Paid holidays

Paid sick time

Paid training & development

Career advancement opportunities

Employee discounts

Family-owned culture

Job summary

Lovering Volvo Cars Nashua is seeking a Service Appointment Coordinator / BDC Representative to join our Service Department in Nashua, NH. If you enjoy helping customers and thrive in a fast-paced environment, this role offers paid training and opportunities to grow within a family-owned dealership.

You will handle inbound inquiries, schedule appointments, and coordinate service needs while maintaining accurate customer data in our CRM.

Qualifications

• Experience in customer service, appointment scheduling, call centers, or reception.
• Automotive dealership experience is a plus but not required.
• Strong communication and multitasking skills.
• Proficient with CRM and scheduling software.

Responsibilities

• Answer inbound calls, emails, texts, and online inquiries.
• Schedule and coordinate service appointments.
• Follow up on recommended maintenance and recalls.
• Contact missed appointments to improve retention.
• Collaborate with Service Advisors and the Service Manager.
• Maintain customer data in CRM and scheduling software.
• Support service campaigns and customer satisfaction initiatives.
• Deliver friendly, professional customer interactions.

Skills

Customer service

BDC Experience

Call center experience

Appointment scheduling

Bilingual English/Spanish

Tools

CRM systems

Scheduling software

Job description

Service Appointment Coordinator / BDC Representative

Lovering Volvo Cars Nashua

Nashua, NH | Full-Time

Deliver Exceptional Customer Service with a Premium Automotive Brand

Lovering Volvo Cars Nashua is looking for a motivated, customer-focused Service Appointment Coordinator / BDC Representative to join our Service Department.

This is an excellent opportunity for someone with experience in customer service, appointment scheduling, call center operations, reception, hospitality, or an automotive dealership who enjoys helping people and thrives in a fast-paced environment. Automotive experience is helpful but not required—we provide paid training for the right candidate.

Responsibilities

• Answer inbound phone calls, emails, text messages, and online service inquiries
• Schedule, confirm, and coordinate customer service appointments
• Make outbound calls regarding recommended maintenance, recalls, declined services, and upcoming service needs
• Follow up with missed appointments to improve customer retention
• Communicate effectively with Service Advisors and the Service Manager
• Maintain accurate customer information using dealership CRM and scheduling software
• Support manufacturer service campaigns and customer satisfaction initiatives
• Deliver a friendly, professional experience with every customer interaction

Qualifications

• Customer service, BDC, call center, receptionist, administrative, hospitality, or appointment scheduling experience preferred
• Automotive dealership experience is a plus but not required
• Strong communication and phone skills
• Excellent organizational and multitasking abilities
• Comfortable using computers, CRM systems, and scheduling software
• Positive attitude, dependable work ethic, and a team-oriented mindset
• Being bilingual (English/Spanish) is a plus

Compensation

$43,000-$54,000 annually, based on experience and qualifications.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, holidays, and sick time
• Paid training and professional development
• Career advancement opportunities within the Lovering Auto Group
• Employee discounts
• Supportive, family-owned company culture

Why Lovering Auto Group?

For more than 60 years, Lovering Auto Group has been committed to delivering exceptional customer service while creating an outstanding workplace for our employees. We believe in promoting from within, investing in our people, and providing the training and support needed to build long-term careers.

If you're passionate about helping customers and want to join a respected dealership with opportunities to grow, we'd love to hear from you.

We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.