Service Appointment Coordinator / BDC

Kelly Auto Group; Woburn, Northern (MA, KY); Hybrid; USD 44,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Blue Cross Blue Shield Medical and N&D

401K after 90 days

Paid Time Off

Sick Time

Vacation Time

Paid Training

Career Advancement Opportunities

Job summary

Kelly Auto Group is seeking a Service Appointment Coordinator / BDC to join our team in Massachusetts. The ideal candidate will manage service appointments, respond promptly to customer inquiries by phone, email and chat, and confirm scheduled visits to ensure smooth daily operations.

Responsibilities include following up with customers, advising maintenance recommendations, and supporting service advisors.

Qualifications

• Strong computer skills including Outlook, Excel and Word.
• Strong customer service background.
• Excellent verbal and written communication skills.
• Punctual, reliable and eager to improve.
• Reliability.
• Professional personality and appearance.

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone, email and chat after each appointment
• Actively listen to customers, answering questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Advise maintenance recommendations
• Confirm scheduled and missed appointments
• Assist with managing service loaner fleet
• Assist with daily scanning of reports
• Assist service advisors and service manager on daily tasks as needed

Skills

Customer service

Computer skills

Verbal and written communication

Punctual and reliable

Professional appearance

Tools

Outlook

Excel

Word

Job description

Job Summary

We are looking for a Service Appointment Coordinator / BDC to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.

Compensation

• $22 hour base pay plus monthly bonuses paid on performance at month end
• $44,000-$55,000 per year based on performance

Benefits

• Competitive Pay
• Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
• 401K after 90 days
• Paid Time Off
• Sick Time
• Vacation Time
• Paid Training
• Career Advancement Opportunities

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone, email and chat after each appointment
• Actively listen to customers, answering questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Advise maintenance recommendations
• Confirm scheduled and missed appointments
• Assist with managing service loaner fleet
• Assist with daily scanning of reports
• Assist service advisors and service manager on daily tasks as needed

Qualifications

• Strong computer skills, including Outlook, Excel and Word
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve
• Reliability
• Professional personality and appearance

About Us

The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 60 years, we have been the North Shore's premier dealership group. We currently feature Nissan, Honda, Jeep, Chrysler, Infiniti andVolkswagen. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.