Service Appointment Coordinator (BDC) - Customer Care

The Lia Group; Enfield (CT); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K with Employer Match

Paid Time Off

Paid Weekly

Life Insurance

Discounts on services and parts

Employee vehicle purchase plans

Uniforms provided

Job summary

The Lia Hyundai Enfield is seeking a Service BDC Appointment Coordinator to join the service team in Enfield, CT. The role supports scheduling, customer inquiries, and coordination with service advisors to optimize appointment flow.

Compensation ranges from $17.50 to $18.50 per hour, based on experience. Benefits include medical/dental/vision, 401(k) with match, paid time off, weekly pay, and more. Prior dealership experience is a plus but not required.

Qualifications

• Organized and ambitious self-starter with reliable follow-up.
• Excellent verbal and written communication skills.
• Customer service mindset with polite, prompt interactions.
• Computer literacy and basic dealership procedures knowledge preferred.
• Must have a clean, valid driver's license.

Responsibilities

• Make outbound calls and follow up on service appointments.
• Answer questions about service or refer to appropriate team member.
• Perform other duties as assigned by manager.

Skills

Organized & ambitious

Enthusiastic personality

Customer service

Computer literacy

Prompt & courteous

Professional appearance

Verbal & written communication

Clean valid driver's license

Job description

The Lia Hyundai Enfield is seeking a Service BDC Appointment Coordinator to join the service team in Enfield, CT. The role supports scheduling, customer inquiries, and coordination with service advisors to optimize appointment flow.

Compensation ranges from $17.50 to $18.50 per hour, based on experience. Benefits include medical/dental/vision, 401(k) with match, paid time off, weekly pay, and more. Prior dealership experience is a plus but not required.