Service Appointment Coordinator

Sam Galloway Ford Inc; Fort Myers (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Vision insurance

Job summary

Sam Galloway Ford Lincoln is seeking an Automotive Service Appointment Coordinator to join our team. Our service group focuses on customer satisfaction and a positive, welcoming experience; the coordinator schedules and manages service appointments and contacts customers about recalls, status, and satisfaction.

Qualifications include being at least 18 with a valid license and clean driving record, plus prior administrative or dealership experience; must work Saturdays and be organized,

Qualifications

• Must be at least 18 years old with a valid driver’s license and a clean driving record.
• Previous administrative experience strongly preferred.
• Previous dealership experience a plus.
• Must be able to work a flexible schedule including Saturdays.
• Must be organized, customer service oriented, and a great team player.
• Experience with Reynolds & Reynolds is a plus.
• Experience with My Karma is a plus.

Responsibilities

• Schedule and manage service appointments.
• Contact customers concerning recalls, vehicle status, and satisfaction of service.
• Perform various administrative duties.

Skills

Scheduling

Administrative

Customer service

Communication

Team player

Tools

Reynolds & Reynolds

My Karma

Job description

Full Job Description

Sam Galloway Ford-Lincoln is seeking an Automotive Service Appointment Coordinator to join our team!

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Vision insurance

Full Job Description

Our automotive service team is dedicated to ensuring customer satisfaction and creating a positive and enjoyable experience. The Appointment Coordinator is responsible for scheduling and managing service appointments for customers at our dealership. This role requires excellent communication and organizational skills, as well as a friendly and welcoming demeanor. The Appointment Coordinator also contacts customers concerning recalls, vehicle status, and satisfaction of service, as well as performs various administrative duties.

Qualifications:

• Must be at least 18 years of age with a valid driver’s license and a clean driving record
• Previous administrative experience strongly preferred
• Previous dealership experience a plus
• Must be able to work a flexible schedule including Saturdays
• Must be organized, customer service oriented, and a great team player
• Experience with Reynolds& Reynolds is a plus
• Experience with My Karma is a plus

Varied schedule between Monday-Saturday from 7am-6pm (no Sundays)

Sam Galloway Ford Lincoln has been a family-owned and operated Dealership in Fort Myers, FL for almost 100 years. A career with Sam Galloway Ford Lincoln means unwavering support from a group of individuals who care deeply about our craft, one another, and the community we share.

As a member of the Galloway family, you will be provided every opportunity to utilize your skills as part of a collaborative culture that encourages innovation and values kindness and respect above all. In addition to competitive wages, we offer health, dental, and vision insurance. We also offer paid time off, life insurance, HSA, and 401K retirement benefits with employer match.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.