Service and Parts Coordinator: Fast-Paced, Customer-Focused

U.S. Xpress, Inc.; Chattanooga (TN); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Health Savings Account

Flexible Savings Account

Paid Holidays

Paid Time Off

401k with Match

Employee Stock Purchase Plan

Short Term Incentive

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress, Inc. seeks a Service Coordinator to generate and monitor repair orders, coordinate service appointments, and keep drivers updated on repair status in a fast-paced truck shop environment.

You will manage parts procurement, maintain records, and collaborate with shop staff and customers. A high school diploma and 1+ year experience in a similar role are preferred; the company offers strong benefits.

Qualifications

• High school diploma or GED required.
• 1+ year in a similar service coordinator position required.
• Experience in parts management or related shop support preferred.
• Transportation, Logistics, and/or Tech industry experience a plus.

Responsibilities

• Generate, monitor, and close repair orders with accuracy.
• Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
• Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.
• Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
• Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.
• Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.
• Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.
• Maintain up-to-date service files, technical bulletins, and department records for shop reference.
• Provide phone and office coverage, assist with department files, and ensure continuous workflow support.
• Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
• Perform additional duties as assigned to support overall service and parts operations.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
• Performs other duties as assigned.

Skills

Organizational skills

Communication skills

Multitasking

Basic computer skills

English comprehension

Problem solving

Proactive mindset

Cross-functional collaboration

Education

High school diploma or GED

Tools

Order entry software

Inventory management software

Job description

U.S. Xpress, Inc. seeks a Service Coordinator to generate and monitor repair orders, coordinate service appointments, and keep drivers updated on repair status in a fast-paced truck shop environment.

You will manage parts procurement, maintain records, and collaborate with shop staff and customers. A high school diploma and 1+ year experience in a similar role are preferred; the company offers strong benefits.