Service & Parts Coordinator

Socket.dev; Duncan (OK); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Life Insurance

Health Savings Accounts

Flexible Savings Accounts

Company Paid Holidays

Paid Time Off

401k with Employer Matching

Employee Stock Purchase Plan

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress in Duncan, OK, is seeking a Service & Parts Coordinator to manage repair orders, parts procurement, and customer communications. This on-site role supports shop operations with a focus on accuracy, timeliness, and collaboration.

The ideal candidate has a high school diploma or GED and at least 1 year in a similar role, with experience in parts management preferred. Strong organizational and communication skills are essential in a fast-paced environment.

Qualifications

• High school diploma or GED equivalent required.
• 1+ year in a similar service coordinator position required.
• Experience in parts management or related shop support role preferred.
• Transportation, Logistics, and/or Tech industry experience a plus.

Responsibilities

• Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete.
• Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
• Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.
• Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
• Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.
• Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.
• Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.
• Maintain up‑to‑date service files, technical bulletins, and department records for shop reference.
• Provide phone and office coverage, assist with department files, and ensure continuous workflow support.
• Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
• Perform additional duties as assigned to support overall service and parts operations.
• Collaborate in‑person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in‑person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in‑person with customers and potential customers to establish rapport, open communication, and expectations.
• Performs other duties as assigned.

Skills

Organizational skills

Communication

Multitasking

Basic computer skills

English literacy

Change management

Problem solving

Cross-functional collaboration

Attention to detail

Education

High school diploma or GED

Job description

Service & Parts Coordinator
DUNCAN SC USX TERMINAL
Monday-Friday 1330-2200
Position open to remote: No
Grade: TAS1
Compensation Range: 22.74-25.27

Who We Are:Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Position Functions:

• Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete.
• Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
• Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.
• Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
• Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.
• Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.
• Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.
• Maintain up‑to‑date service files, technical bulletins, and department records for shop reference.
• Provide phone and office coverage, assist with department files, and ensure continuous workflow support.
• Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
• Perform additional duties as assigned to support overall service and parts operations.
• Collaborate in‑person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in‑person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in‑person with customers and potential customers to establish rapport, open communication, and expectations.
• Performs other duties as assigned.

What We’re Looking For:

Education

• High school diploma or GED equivalent required

Experience

• 1+ year in a similar service coordinator position required
• Experience in parts management or related shop support role preferred
• Transportation, Logistics, and/or Tech industry experience a plus

Skills & Abilities

• Strong organizational skills with keen attention to detail
• Excellent communication and customer service skills
• Ability to multitask and work effectively in a fast‑paced environment
• Basic computer skills for order entry, recordkeeping, and inventory management
• Ability to read and comprehend English instructions and information
• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums

Licenses & Certifications

• N/A

Supervisory Responsibility

• N/A

Physical Requirements:

• While performing the duties of this job the employee is regularly required to talk or hear; frequently stands, walks, uses hands to finger, handle or feel; and reaches with hands and arms.
• Must be able to stand for prolonged periods of time with full body weight.
• Must be able to walk for prolonged periods of time.
• Ability to sit for short periods of time.
• Ability to reach with full shoulder movement for prolonged periods at heights over 72”and to reach/stretch across the midline for prolonged periods.
• Ability to handle and grip for prolonged periods.
• Ability to frequently crouch, squat and kneel to a minimum height of 18” and to crawl under a minimum height of 12”.
• Must be able to frequently balance with no impairment, and frequently stoop to 30” minimum.
• Ability to frequently climb stairs 12-24” without hand rail pulling full body weight.
• Frequent up and down ramps and ladder 4-6 x12” steps with upper body strength.
• Ability to occasionally push 200 +lbs, pull 100 + lbs, frequently push/pull 100/50 lbs and constantly push/pull 50/25 lbs.
• Frequent exposure to vibration, loud noises, heights, confined spaces, awkward lifting loads and lifting up to 75 lbs. at heights between 6 and 9ft.
• Ability to work in frequent temperature and humidity extremes
• Ability to occasionally carry, lift overhead, low lift 70/50 lbs, frequently at 49/20 lbs and constantly from 19/1 lbs.

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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