Service Ambassador - Seasonal Hire

MUSEUM OF ICE CREAM; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The Museum of Ice Cream is seeking a passionate Service Ambassador to deliver exceptional guest experiences. This seasonal role focuses on operational excellence, guest interaction, and maintaining high standards of service. Ideal candidates are energetic, team-oriented, and eager to create memorable moments while working in a fun environment filled with creativity and ice cream.

Benefits

Competitive pay and performance bonus

Employee Assistance Program (EAP)

Break room snacks and unlimited ice cream

Free entry for self at any MOIC location

50% off retail products

Qualifications

• Must be 18 years or older with open availability.
• Experience in customer service or food prep preferred.

Responsibilities

• Provide outstanding service to guests and team members.
• Ensure cleanliness and safety of all museum areas.
• Prepare food and beverage components for guests.

Skills

Teamwork

Customer Service

Food Preparation

Job description

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

A Service Ambassador thrives in supporting operational excellence across back of house, food and beverage service areas, programming, events and other key areas of guest service support at Museum of Ice Cream. This role focuses on ensuring efficiency, maintaining standards, as well as providing seamless service and support for daily operations. You are passionate about hospitality and love creating memorable moments through friendly service and efficient operations, all while maintaining the highest level of guest interaction and brand standards.

This is a seasonal hire position, with an expected duration from May-September. Based on performance, there may be an opportunity to stay on the team long-term.

Your Day-to-Day:

• Service Excellence: Provide outstanding service by interacting with guests and team members, offering personalized support throughout the museum
• Facilities Maintenance: Follow all food handling, cleanliness and sanitation guidelines, ensuring that all museum areas meet safety and brand standards
• Food Preparation: Organize supplies and prepare food and beverage (F&B) components to enhance the guest experience & support museum operations
• Ice Cream & Treat Delivery: Efficiently serve ice cream and treats to guests as needed, maintaining high standards of presentation, safety and cleanliness
• Set-Up & Close Down: Set up and maintain guest-facing areas, ensuring all stations, spaces, and exhibits are stocked, clean, and organized
• Event & VIP Setup: Assist with setting up for special events and VIP experiences, ensuring high-profile guests receive exceptional and personalized service
• Perform Other Duties: Perform other duties as assigned by management
• Cross-Training Potential: Opportunity to be cross-trained in Show Team functions, allowing you to contribute to interactive guest experiences and performances as needed
  
  
  

Pay: Starting at $18 per hour

Requirements

Necessities

• 18 years or older
• Open availability, including weekends
• Standing and walking on your feet for extended periods of time
• Teamwork and ability to effectively function in a high energy environment
• Bend/lift heavy objects of up to 40 pounds
  
  
  

Nice to Haves:

• Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment
• Entry level food preparation and inventory experience
• Food Handler or ServeSafe certification preferred (we provide while on the job)
• Prior experience in facilities, maintenance or sanitation
• Guest-facing customer service or hospitality experience
  
  
  

Benefits

The Good Stuff:

• Competitive pay and performance bonus
• Employee Assistance Program (EAP)
• Employee of the month program
• Break room snacks and unlimited ice cream
• Ability to grow within the company
• Annual performance review and bonus
• Team outings
• Annual team celebration, Pinkball ("pink-tie" themed and you can bring a date!)
• Free entry for self at any MOIC location
• 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
• 50% off retail products
  
  

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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