Provider Customer Service Call and Chat Representative - Remote in EST CST and MST

Freddie Mac; Tampa (FL); Remote; Full time

Job summary

Freddie Mac is seeking a Provider Customer Service Call and Chat Representative to work remotely. This role involves advocating for healthcare providers, resolving inquiries, and providing support through various channels. The position offers a competitive salary, comprehensive benefits, and opportunities for career advancement in a collaborative environment.

Benefits

Comprehensive benefits package including 401k contributions

Equity stock purchase options

11 weeks of paid training

Supportive and collaborative work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Experience with computer applications and navigating complex systems.
• Availability to work full-time (40 hours/week) Monday - Friday.

Responsibilities

• Serve as the advocate for providers, resolving issues through calls, chats, and emails.
• Research and resolve complex prior authorization and claim issues.
• Collaborate with internal partners for timely communication and resolution.

Skills

Customer service experience

Problem-solving

Communication

Education

High School Diploma / GED

Job description

Provider Customer Service Call and Chat Representative - Remote in EST CST and MST

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $33.22 per hour
- Comprehensive benefits package including 401k contributions and equity stock purchase options
- Opportunity for career advancement and development within the organization
- Work remotely from within Eastern, Central, and Mountain Time zones
- 11 weeks of paid training provided
- Supportive and collaborative work environment focused on making a positive impact on the health care system

What to Expect (Job Responsibilities):
- Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Provide support to providers through multiple channels including calls, chats, and emails
- Identify and address the needs of healthcare professionals, resolving inquiries related to benefits, billing, and clinical authorizations
- Research and resolve complex prior authorization and claim issues to prevent repeat inquiries and provider dissatisfaction
- Collaborate with internal partners to ensure timely communication and resolution of issues for providers

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- Minimum of 1 year of customer service experience analyzing and solving customer concerns
- Experience with computer applications and the ability to navigate complex systems
- Availability to work full-time (40 hours/week) Monday - Friday during business hours of 8am - 8pm EST

How to Stand Out (Preferred Qualifications):
- Experience in a call center or customer service environment using phones and computers as primary tools
- Familiarity with healthcare terminology and processes
- Currently employed within the employer's operations and experience division

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #TrainingProvided

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