TPR Market EMR Coach (Remote based in Palm Beach, FL market)

Tenet Healthcare; Dallas (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare provider is seeking a TPR Market EMR Coach to train and support clinical staff in effectively using clinical applications. This role involves onsite training, system implementation support, and collaboration with clinicians to enhance application use. The ideal candidate will have experience in ambulatory settings and knowledge of clinical information systems. This position requires strong communication skills and the ability to build relationships with healthcare professionals.

Qualifications

• Minimum one year experience in ambulatory clinical settings.
• Minimum one-year experience with clinical information systems, preferably Athena.

Responsibilities

• Onsite onboarding and training of physicians and support staff.
• Assist with system implementation and provide weekly recommendations.
• Monitor end-user reports to identify trends and opportunities.

Skills

Problem-solving

Conflict resolution

Communication

Education

High School Diploma or GED

Tools

Athena

MediMobile

Dragon

Patient Portal

Phreesia

Job description

TPR Market EMR Coach (Remote based in Palm Beach, FL market)

1 week ago Be among the first 25 applicants

The TPR EMR Coach, under the supervision of the Market Clinical Informatics Manager and following established policies and procedures, functions as a clinical application expert. The primary responsibility is training TPR office staff to efficiently use clinical applications including Athena, Dragon, Medi-Mobile, and Collector. The coach provides proactive, on-the-spot support to clinic staff and conducts purposeful clinic rounds to assist providers and staff in integrating clinical applications into workflows. The coach ensures consistent and effective application use aligned with policies, procedures, and standards. Occasionally, they may create educational content for providers and staff. Regular feedback is sought from physicians, clinicians, and office staff, and communicated to the Market Clinical Informatics Director.

The coach collaborates with the Manager to enhance physician and clinician satisfaction with clinical applications, promote the 'voice of the customer,' and improve IS support.

Must be in or able to commute to the Market daily.

Up to 25% travel outside the market and 75% within the market. A valid MVR is required for final candidates due to travel requirements.

Responsibilities

1. Onsite onboarding and training of physicians and support staff (PSR, MA, referral staff, biller, coder, and PM) in outpatient settings on Athena, Patient Portal, Phreesia, MediMobile, Dragon dictation, and Virtual Visits.
2. Assist with system implementation, including analysis, design, configuration, testing, and support.
3. Review and communicate new system release updates, ensuring features comply with Tenet policies.
4. Provide weekly onsite recommendations on EHR workflows and functionalities.
5. Support custom template development, scheduling templates, EPCS setup, HIE requests, TAO, and practice role requests.
6. Proactively schedule clinic visits to assess system adoption and address staff issues.
7. Create and submit visit reports to leadership.
8. Monitor end-user reports to identify trends and opportunities for efficiency improvements.
9. Process TenetOne tickets related to patient merges, training requests, and offboarding.
10. Conduct New Hire CSS orientation.
11. Create and review educational materials regularly.

Qualifications

1. Minimum one year experience in ambulatory clinical settings (physician clinics or outpatient settings).
2. Minimum one-year experience with clinical information systems, preferably Athena.
3. High School Diploma or GED required.
4. Ability to collaborate with clinicians and develop strong relationships.
5. Problem-solving and conflict resolution skills.
6. Understanding of clinical workflows and integrating technology into practice.
7. Excellent verbal, presentation, and written communication skills.
8. Professional credibility, customer service orientation.
9. Other duties as assigned.

Tenet Healthcare/USPI complies with vaccination laws. Proof of vaccination or exemption approval is required prior to start, with regular testing if exempted.

2503013218

Employment practices are non-discriminatory, and accommodations are provided for individuals with disabilities unless undue hardship occurs.

Additional Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals, Healthcare, Medical Practices

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