Software Trainer

PrimeRx Enterprise; United States; Remote; USD 65,000 - 70,000; Full time

Job summary

A leading pharmacy management solutions provider is seeking a Software Trainer to deliver training on PrimeRx. The role requires excellent communication skills and a deep understanding of the software, with responsibilities including client training, content creation, and internal staff education. The position offers a competitive salary and a range of benefits, including medical insurance and a 401k plan.

Benefits

Medical Insurance

Vision Insurance

401k safe harbor plan, match up to 4%

Paid Paternity Leave

Employee assistance program

Qualifications

• Deep understanding of PrimeRx modules and applications.
• Excellent verbal and written communication skills.
• Ability to adapt teaching methods to different audiences.

Responsibilities

• Provide training on PrimeRx to individuals and groups.
• Coordinate and train external clients in multiple sessions.
• Create and maintain knowledge base articles.

Skills

Communication Skills

Technical Expertise

Presentation Skills

Problem-solving

Customer Service Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Job description

PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUDprovides secure, flexible, and remote access, while PrimeRx MARKETrevolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

JOB SUMMARY:

A software trainer is responsible for providing training and instruction on PrimeRx to individuals or groups. They possess a deep understanding of PrimeRx, Modules, and Applications. Excellent communication skills enable them to effectively convey complex technical concepts and adapt teaching methods to different audiences. They excel in delivering comprehensive training programs, utilizing instructional materials and interactive activities to engage learners. A software trainer also demonstrates coaching and mentoring abilities, guiding individuals and teams in enhancing their technical skills and problem-solving abilities. They continuously learn and update with enhancements to provide the most up-to-date and relevant training. A software trainer plays a vital role in empowering others with knowledge.

KEY RESPONSIBILITIES: Responsibilities include but are not limited to:

• Training: Basic, Intermediate, and Advanced

-Schedule appointments for incoming requests via the Training mailbox from external clients and ALL MMS Departments.

-Coordinate and Train external Enterprise clients in multiple sessions.

-Provide clients with Basic Intermediate and Advanced Training; tailor the training to pharmacy workflow if required.

• Module & Application Trainings; Add-On Trainings
• Client Facing Webinars

-Educate external clients on MMS software products.

-Research and fact-check for Webinar content.

-Edit Webinars for content.

-Provide coverage for external Webinars in the event of an absence of external Training team members.

• Internal New Release Demo’s

-Educate internal staff on new features.

• Outreach and Documentation for all tasks

-Document outreach for incoming requests on the Installation 2019 spreadsheet.

-Document outreach for incoming requests in Zoho Desk.

• Managing the Training Inbox

-Address incoming requests from ALL departments.

-Monitor the Training Mailbox and respond within 24-48 business hours.

-Reply to incoming requests via phone and email (both).

-Follow-up on incoming requests.

-Provide clients with PrimeRx Cloud and ePOS Training; tailor the training to pharmacy workflow if required.

-Stay updated with the latest bug fixes, enhancements, and new features.

• Content Creation: Videos and Slides

-Provide existing training videos to internal and external clients on demand.

-Assist MMS Support in providing the correct video info for clients.

-Maintain video links for sending to internal and external clients.

-Address video requests from ALL departments

-Create video assets for use in other projects.

• Creating, Updating, and Maintaining Knowledge Base Articles

-Create new Knowledgebase articles every week.

-Document KB articles in Salesforce

-Unpublish Knowledge Base Articles for DevOps to review and publish.

-Update existing Knowledgebase articles every week.

• Backup for the Trainers
• LMS Maintenance for the Quizzes

-Address/work with and resolve issues with difficult clients.

• Resolving and Closing Individual & Team Open Tickets
• Address items in Salesforce: Unassigned Open Tickets.
• Outreach to New Conversions and Add-Ons within 14 days of implementation
• Constant feedback to improve Team Processes
• Weekly 1-On-1 meetings

-Compose agenda and talking points for weekly 1-on-1 meetings with supervisor.

-Review and complete 1-on-1 action item documentation after each meeting.

• Weekly Team Meetings

-Must attend weekly team meetings with the camera on.

-Provide feedback to improve processes.

-Share feedback on the week’s training, meetings, and outreach that will be valuable for the team and company.

• Cross Training

-Provide coverage for Internal Training team members in the event of an absence of Internal Training team members.

-Respond to internal requests for training information and materials.

• Demo’s

-Requested Demo on a case-by-case scenario with the Manager’s approval.

JOB COMPETENCIES:

• Technical Expertise
• Communication Skills: Verbal and written communication
• Presentation Skills
• Problem-solving and Troubleshooting
• Adaptability and Flexibility
• Interpersonal Skills
• Time Management
• Evaluation and Feedback
• Multitasking
• Customer Service Skills
• Proficiency with Microsoft: Word, Excel, PowerPoint, Outlook, Teams

WORKING CONDITIONS:

• Remote
• Travel onsite i f requested

BENEFITS:

• Refreshments & Dining- HQ
• Medical Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Paid Paternity Leave

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

The salary for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the salary range is subject to adjustment to align with market conditions and company policies.

The pay range for this role is:

65,000 - 70,000 USD per year (Remote (United States))