Service Ambassador I - Protective Services

Summa Health

Barberton (OH)

On-site

USD 23,000 - 27,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Retirement Savings Plan

Flexible Spending Accounts

Employee Assistance Program

Identity Theft Protection

Pet Insurance

Education Assistance

Daily Pay

Job summary

Summa Health System seeks a Service Ambassador I in Protective Services at the Barberton Campus. The role handles front-line access control, assisting patients, families, employees and visitors, and maintaining safety at hospital entrances. Shift is Monday–Friday 5am–1pm; full-time 37.5 hours weekly.

Candidate must have a high school diploma, 1 year in customer service, strong communication, and computer skills, with a focus on service excellence and safety compliance in a hospital setting.

Qualifications

High School diploma or equivalent.
One (1) year experience in direct role in customer service.
Must be able to meet and exceed the Service Excellence Standards of Summa Health System.
Ability to demonstrate basic computer skills and possess the ability to use various computer applications Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Ability to actively listen to patients/visitors with understanding, empathy and professionalism.
Must maintain accurate knowledge of the hospital layout and new building construction.
Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, visitors) utilizing strong communication skills.
Excellent customer service & problem resolution
Ability to deescalate an angry visitor/patient.
Ability to work well under pressure
Ability to quickly analyze situations and react appropriately
Excellent attendance record
Demonstrates good judgement and behavior
Maintains a professional relationship with employees, vendors, and patrons.
Must have basic phone and computer skills (email, texting, etc.)
Ability to work alone and in a team.
Ability to work with minimal supervision
Ability to learn how to navigate through the facility.
Level of Physical Demands: Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.

Responsibilities

Serves as a first point of contact for employees, vendors, and patrons at hospital entrances.
Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital.
Ensures that those entering the building are permitted to enter to help ensure the health and safety of those in the facility.
Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre-registration status, testing/department locations, etc.
Assists in ensuring compliance with local and federal laws governing access to our facility.
As well with employee, patient and visitor safety.

Skills

High School diploma or equivalent

One (1) year experience in direct role

Service Excellence Standards

basic computer skills

use various computer applications

Population Specific Competency

active listening

empathy and professionalism

navigate through the facility

strong communication skills

excellent attendance

good judgement and behavior

professional relationships with staff,

phone and computer skills (email, text

work alone and in a team

minimal supervision

navigate facility

Sedentary work level

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Service Ambassador I Protective Services

Full-time, 37.5 hours weekly

Barberton Campus

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Service Ambassador I Protective Services

Full-time, 37.5 hours weekly

Schedule: Monday-Friday 5am-1pm

Barberton Campus

Summary

Serves as a first point of contact for employees, vendors, and patrons at hospital entrances. Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital. Ensures that those entering the building are permitted to enter to help ensure the health and safety of those in the facility. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre-registration status, testing/department locations, etc. Assists in ensuring compliance with local and federal laws governing access to our facility. As well with employee, patient and visitor safety.

Minimum Qualifications

Formal Education Required:
High School diploma or equivalent
Experience & Training Required:
One (1) year experience in direct role in customer service.
Must be able to meet and exceed the Service Excellence Standards of Summa Health System.
Other Skills, Competencies and Qualifications:
Ability to demonstrate basic computer skills and possess the ability to maintain the ability to use various computer applications Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Ability to actively listen to patients/visitors with understanding, empathy and professionalism.
Must maintain accurate knowledge of the hospital layout and new building construction.
Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, visitors) utilizing strong communication skills.
Excellent customer service & problem resolution
Ability to deescalate an angry visitor/patient.
Ability to work well under pressure
Ability to quickly analyze situations and react appropriately
Excellent attendance record
Demonstrates good judgement and behavior
Maintains a professional relationship with employees, vendors, and patrons.
Must have basic phone and computer skills (email, texting, etc.)
Ability to work alone and in a team.
Ability to work with minimal supervision
Ability to learn how to navigate through the facility.
Level of Physical Demands:
Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.

Equal Opportunity Employer/Veterans/Disabled

$16.60/hr - $19.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.