Service Agreement Manager

Valmet; Beloit (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with company match

Company-funded pension

Job summary

Valmet is seeking a Service Agreement Manager to oversee and manage assigned customer accounts, ensuring that mill-level agreements and service performance meet the scope and the customer’s complete satisfaction.

You will work closely with internal and external customers to improve equipment performance and reliability, ensure processes run smoothly, and fulfill service agreements to meet customer needs with an estimated travel of 30–50%.

Qualifications

• Bachelor’s Degree in Business or Engineering or related field.
• 4 to 6 years’ related experience; OR over 10 years in roles such as paper machine engineer, process manager, paper mill operations or maintenance, or service supplier to the industry.

Responsibilities

• Oversee and manage assigned customer accounts, ensuring mill-level agreements and service performance meet the scope and customer satisfaction.
• Collaborate with internal and external customers to improve equipment performance and reliability, monitor processes, and ensure service commitments are fulfilled.
• Ensure adherence to service agreements to meet customer needs.

Skills

Client management

Project management

Education

Bachelor’s Degree in Business or Engineering

Job description

Enjoy working closely with our customers? If so, the role of Service Agreement Manager might be right for you.

Delivering competitive technologies and services is what we do best. If you want to work at the front line of development shaping the field as you go, keep reading. At Valmet, we are in the top three in all markets we serve – and will continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence and our people.

We're looking for professionals in our Services group to work as a Service Agreement Manager. Please note that this position has the opportunity to be based at any of the Valmet locations within the United States. In this role you oversee and manage assigned customer accounts ensuring that mill level agreements and service performance is carried out according to the agreement scope and to the customer’s complete satisfaction.

On a day-to-day basis you will be working closely with both internal and external customers to improve equipment performance and reliability, check that processes are running smoothly, and ensure we fulfill the requirements of service agreements to meet customer needs.

Expectations

To be successful in the role we're looking for individuals with a Bachelor’s Degree in Business or Engineering or a related field; four to six years’ related experience; AND / OR over 10 years of experience in various positions such as in training as a paper machine engineer, process manager, paper mill operations or maintenance management or service supplier to the industry; or equivalent combination of education and experience.

You should possess excellent client management skills including an understanding of general Project Management practices. Because the role requires a close connection to our customers, there is an expectation of about 30-50% travel as part of this role.

We offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.