Field Service Engineer

US641 Valmet, Inc.; Atlanta (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Pension plan

Job summary

Valmet is seeking a Field Service Specialist to support analyzer and measurement systems in the pulp and paper industry. You will perform preventive and reactive service calls, install, repair, and calibrate equipment, and ensure customer satisfaction across sites.

The role requires 4+ years in instrumentation/electromechanics, a technical diploma, a bachelor’s in electro-mechanical engineering, and willingness to travel up to 75%. A valid driver's license is required.

Qualifications

• 4+ years in instrumentation and electromechanics in manufacturing.
• Technical diploma in instrumentation/electromechanics/mechatronics.
• Bachelor’s degree in Electro-Mechanical or similar engineering.
• Electro-mechanical aptitude and computer literacy.
• Willingness to travel up to 75% and possess a valid driver's license.
• Self-motivated with ability to work independently or in a team.

Responsibilities

• Provide customer support for analyzer and measurement systems installed in Pulp & Paper manufacturing.
• Carry out service calls on preventative and reactive basis, inspecting, repairing and calibrating equipment.
• Keep accurate records regarding job progress, delays, problems, deliveries, changes and errors.
• Report completed service with faults found and recommendations for improvement.
• Train customer staff and conduct audits for process improvement opportunities.

Skills

Self-motivation

Teamwork

Independence

Computer literacy

Strong work ethic

Education

Technical school diploma in instrumentation/electromechanics/mechatronics

Bachelor’s degree in Electro-Mechanical engineering or similar

Job description

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals.

As a Field Service Specialist, you will provide advisory services to customers who own Valmet analyzer and measurement systems.

In this role you will

• Provide customer support for analyzer and measurement systems installed in Pulp & Paper manufacturing process.

• Carry out service calls on a preventative and reactive basis as required, undertaking service and repair of products and systems to deliver against customers’ requirements.

• Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors.

• Report back on the completed service outlining the activities carried out, faults found and any future recommendations for improving the service offering.

• Train customer staff in methods to maintain and repair the equipment, to ensure knowledge is transferred. Conduct audits at customer sites to record and analyze process improvement opportunities.

Expectations

• 4+ Years experience in the field with instrumentation and electromechanics preferably in a pulp and paper manufacturing environment.

• A technical school diploma in instrumentation, electromechanics, or mechatronics.

• A University bachelor’s degree in Electro-Mechanical or similar engineering.

• To be successful in this role, you must be electro-mechanically inclined, computer-based system literate, self-guided, and have a strong work ethic.

• Self-motivated who excels both independently and as part of a team.

• Comfortable handling customer pressure, staying focused, and collaborating effectively.

• Overall travel expectations are up to 75%.

• This position requires a valid driver’s license. Overnight travel will be required within an assigned area.

• Instrumentation background.

• Understanding of paper machines paper making process.

We offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting.

• Includes a generous wage and benefits package that includes a company-funded registered pension plan.

Please note that any offer of employment is contingent upon a background check.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.