Service Advisor/Writer — Growth Path, 1st Shift, Great Pay

Excel Truck Group; Chester (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health plans

Dental and disability insurance

401k with match

PTO and paid holidays

Job summary

Excel Truck Group in Chester, VA is seeking a Service Advisor / Writer to join our team. If you are a truck or auto service advisor or have strong administrative skills and automotive technical knowledge, this is a career to explore.

We offer industry-leading pay, a strong benefits package including health plans, 401k with match, PTO and paid holidays, and a stable, family-owned environment with room for advancement.

Qualifications

• Experience as a service advisor or strong administrative skills with automotive knowledge.
• Ability to support a high-volume Truck Service team and communicate effectively with customers and technicians.

Responsibilities

• Provide administrative assistance supporting a high-volume Truck Service team.
• Supports the diagnostic, repair estimate, commitment of payment, repair and vital communication as a part of the repair process (opening and closing RO’s).
• Promptly addresses and resolves customer concerns and service follow-up issues.
• Asks relevant questions regarding repair or service request to ensure proper servicing of vehicle.
• Maintains open communications with our technicians, management team and customers regarding job/repair status changes.
• Follows up with customers to ensure they are satisfied with the service they received.

Skills

Administrative skills

Automotive knowledge

Job description

Excel Truck Group in Chester, VA is seeking a Service Advisor / Writer to join our team. If you are a truck or auto service advisor or have strong administrative skills and automotive technical knowledge, this is a career to explore.

We offer industry-leading pay, a strong benefits package including health plans, 401k with match, PTO and paid holidays, and a stable, family-owned environment with room for advancement.