Experienced Automotive Service Advisor & Writer - Growth & Training

Winner Automotive Group; Wilmington (DE); Hybrid; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Paid training

Career growth

Zusammenfassung

WINNER CHEVROLET in Wilmington, DE is seeking an Experienced Automotive Service Advisor/Writer with 3+ years of hands-on service experience. You will greet customers, understand concerns, and coordinate repairs from start to finish to ensure a transparent, customer-first experience.

You will diagnose needs through conversations, inspections, and road tests, prepare estimates, and obtain approvals before work begins.

Qualifikationen

• Strong customer service and communication skills.
• Automotive service knowledge with ability to explain technical information.
• Organized and detail-oriented, able to manage multiple priorities.

Aufgaben

• Greet customers and build trust by understanding vehicle concerns.
• Diagnose service needs through conversations, inspections, and road tests.
• Prepare repair recommendations and estimates; obtain customer approval before work begins.
• Coordinate with technicians to ensure accurate diagnoses, timely repairs, and quality workmanship.
• Keep customers informed throughout the repair process with updates.
• Schedule service appointments and manage repair timelines.
• Review completed repairs with customers and ensure satisfaction before delivery.

Kenntnisse

Customer service

Communication

Attention to detail

Time management

Teamwork

Sales mindset

Jobbeschreibung

WINNER CHEVROLET in Wilmington, DE is seeking an Experienced Automotive Service Advisor/Writer with 3+ years of hands-on service experience. You will greet customers, understand concerns, and coordinate repairs from start to finish to ensure a transparent, customer-first experience.

You will diagnose needs through conversations, inspections, and road tests, prepare estimates, and obtain approvals before work begins.