Service Advisor/Writer

Excel; Chester (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Industry leading pay

Health plans with great coverage

Dental coverage

Disability insurance

401k with match

Generous PTO

6 paid holidays

First shift schedule

Advancement opportunities

Stability in a family-owned dealership

Job summary

Excel Truck Group in Chester, VA is seeking a Service Advisor / Writer to join our team. This role focuses on customer service, coordinating diagnostics, estimates, and repairs with our high-volume service department.

We offer a stable environment, first shift hours, competitive pay ($60,000-$70,000 base with bonus incentives), strong benefits, 401k with match, generous PTO, and opportunities to advance into supervision as you grow with the company.

Responsibilities

• Provide administrative assistance supporting a high-volume Truck Service team.
• Support the diagnostic, repair estimate, commitment of payment, repair and vital communication as a part of the repair process (opening and closing RO’s).
• Promptly addresses and resolves customer concerns and service follow-up issues.
• Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
• Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
• Follow up with customers to ensure they are satisfied with the service they received.

Job description

Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas.

Excel Truck Group is seeking a Service Advisor / Writer to join our Chester, VA team.

If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore!

Why join the Excel Truck Group Team:

• Industry leading pay: Base compensation range starts between $60,000-$70,000 annually or more based on experience, plus additional bonus incentives, including a monthly performance bonus.
• Strong benefits package – Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
• Desirable 1st shift schedule
• Environment – Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. You will also have a better communication system in place to provide better customer service and expedite process seamlessly as needed
• Advancement – As you learn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughout the company
• Stability – Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.
• Family-owned – Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.

Key Responsibilities:

• Provide administrative assistance supporting a high-volume Truck Service team.
• Supports the diagnostic, repair estimate, commitment of payment, repair and vital communication as a part of the repair process (opening and closing RO’s).
• Promptly addresses and resolves customer concerns and service follow-up issues.
• Asks relevant questions regarding repair or service request to ensure proper servicing of vehicle.
• Maintains open communications with our technicians, management team and customers regarding job/repair status changes.
• Follows up with customers to ensure they are satisfied with the service they received.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.