Service Advisor & Writer – First Shift, Growth Path

Excel; Chester (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Industry leading pay

Health plans with great coverage

Dental coverage

Disability insurance

401k with match

Generous PTO

6 paid holidays

First shift schedule

Advancement opportunities

Stability in a family-owned dealership

Job summary

Excel Truck Group in Chester, VA is seeking a Service Advisor / Writer to join our team. This role focuses on customer service, coordinating diagnostics, estimates, and repairs with our high-volume service department.

We offer a stable environment, first shift hours, competitive pay ($60,000-$70,000 base with bonus incentives), strong benefits, 401k with match, generous PTO, and opportunities to advance into supervision as you grow with the company.

Responsibilities

• Provide administrative assistance supporting a high-volume Truck Service team.
• Support the diagnostic, repair estimate, commitment of payment, repair and vital communication as a part of the repair process (opening and closing RO’s).
• Promptly addresses and resolves customer concerns and service follow-up issues.
• Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
• Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
• Follow up with customers to ensure they are satisfied with the service they received.

Job description

Excel Truck Group in Chester, VA is seeking a Service Advisor / Writer to join our team. This role focuses on customer service, coordinating diagnostics, estimates, and repairs with our high-volume service department.

We offer a stable environment, first shift hours, competitive pay ($60,000-$70,000 base with bonus incentives), strong benefits, 401k with match, generous PTO, and opportunities to advance into supervision as you grow with the company.