Service Advisor & Writer — Earn $60k-$100k+ Bonuses

Rich Ford; Albuquerque (NM); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental Health insurance

401(k)

Paid vacation

Closed on Sundays

Job summary

Rich Ford in Albuquerque is hiring a Service Advisor/Writer to join a growing dealership group. You will schedule service appointments, greet customers, and coordinate with technicians to identify required services based on service history.

The role emphasizes upselling, customer relations, and maintaining long-term relationships. Experience is preferred; healthcare and retirement benefits are provided. This is a full-time position with Sundays closed.

Qualifications

• Service Advisor experience preferred but not required.
• Must be a team player.
• Valid driver’s license.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Responsibilities

• Schedule service appointments with customers.
• Greet customers and make them feel welcome!
• Work with customer and technician to identify required services using vehicle’s service history.
• Advise customers on necessary/suggested services and costs.
• Notify customers of any special advertised services to take advantage of.
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer.
• Address customer’s questions and needs promptly and professionally.
• Ensure comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled.
• Review results of customer satisfaction surveys with the service manager.
• Establish long-term positive relationships with customers.
• Meet the dealership’s standards for repair/order production.

Skills

Customer service

Sales upsell

Team player

Communication

Job description

Rich Ford in Albuquerque is hiring a Service Advisor/Writer to join a growing dealership group. You will schedule service appointments, greet customers, and coordinate with technicians to identify required services based on service history.

The role emphasizes upselling, customer relations, and maintaining long-term relationships. Experience is preferred; healthcare and retirement benefits are provided. This is a full-time position with Sundays closed.