Service Advisor

Sierra Chevrolet; Monrovia, Northern (CA, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Sierra Chevrolet in Monrovia, CA is seeking a Service Advisor to deliver exceptional customer service and oversee the service process from intake to completion. You will greet customers, schedule appointments, communicate service recommendations, and provide accurate estimates to ensure satisfaction and dealership profitability.

The role requires at least a high school diploma and 2 years of service writing experience, plus strong communication and detail-oriented skills to thrive in a

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of service writing experience.
• Strong communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and accurate records.
• Proficiency with Microsoft Office and dealership management systems.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet customers and provide excellent customer service.
• Schedule appointments and ensure timely completion of services.
• Communicate recommended services and any issues to customers.
• Provide accurate estimates and quotes to customers.
• Maintain knowledge about the services offered by the dealership.
• Manage customer complaints and inquiries, ensuring customer satisfaction.
• Maintain accurate and up-to-date service records.
• Work closely with the service department to ensure smooth operation.
• Meet or exceed performance metrics, including customer satisfaction, service retention, and revenue generation.

Skills

Communication

Interpersonal skills

Multi-tasking

Attention to detail

Fast-paced environment

Education

High school diploma or equivalent

Tools

MS Office

Dealership management systems

Job description

Description

The Service Advisor will be responsible for providing exceptional customer service and maintaining high levels of customer satisfaction. The ideal candidate will manage a high volume of customer inquiries and ensure the smooth operation of the service department.

This is a great opportunity for the right candidate.

Responsibilities:

• Greet customers and provide excellent customer service.
• Schedule appointments and ensure timely completion of services.
• Communicate with customers about recommended services and any issues that may arise.
• Provide accurate estimates and quotes to customers.
• Maintain a high level of knowledge about the services offered by the dealership.
• Manage customer complaints and inquiries, ensuring customer satisfaction.
• Maintain accurate and up-to-date service records.
• Work closely with the service department to ensure smooth operation.
• Meet or exceed performance metrics, including customer satisfaction, service retention, and revenue generation.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of service writing experience.
• Strong communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records.
• Proficiency with computer software, including Microsoft Office and dealership management systems.
• Valid driver's license and clean driving record

Pay: $65,000.00 - $85,000.00 per year