High-Earning Auto Service Advisor / Service Writer

Elite Recruiting Services; Rio Rancho (NM); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Paid Holidays

Paid Time Off

Basic Life Insurance

Employee Vehicle & Service Discounts

Career Growth Opportunities in Fixed/O

Job summary

Chalmers Ford in Rio Rancho, United States is seeking an experienced Automotive Service Advisor / Service Writer to join our busy Service Department. You will build customer relationships, write accurate repair orders, and communicate with technicians to deliver an exceptional service experience.

We value candidates with Ford, Chevrolet, GMC, Chrysler, Dodge, Jeep, or Ram dealership experience and a proven ability to recommend and sell services while maintaining high CSI scores.

Qualifications

• 2+ years of dealership Service Advisor experience required.
• Strong knowledge of automotive maintenance and repair.
• Understanding of manufacturer warranty processes.
• Strong customer service and communication skills.
• Proven ability to recommend and sell automotive services.
• Ability to build trust and long-term customer relationships.
• Ability to work in a fast-paced, high-volume service department.
• Strong organization and time-management skills.
• Ability to work effectively with Technicians, Parts, and Management.
• Professional, positive, and team-oriented attitude.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers in the service drive and identify their vehicle needs.
• Conduct customer consultations and write accurate repair orders.
• Explain recommended maintenance, repairs, and warranty coverage.
• Communicate repair recommendations clearly and professionally.
• Work closely with Technicians to ensure accurate and timely repairs.
• Monitor repair orders and keep customers updated.
• Recommend appropriate maintenance and additional services.
• Schedule and manage service appointments.
• Follow up with customers after service.
• Build long-term customer relationships and encourage repeat business.
• Maintain accurate customer and repair information.
• Meet department sales, CSI, and customer satisfaction goals.

Skills

Customer service

Communication

Sales mindset

Time management

Team collaboration

Job description

Chalmers Ford in Rio Rancho, United States is seeking an experienced Automotive Service Advisor / Service Writer to join our busy Service Department. You will build customer relationships, write accurate repair orders, and communicate with technicians to deliver an exceptional service experience.

We value candidates with Ford, Chevrolet, GMC, Chrysler, Dodge, Jeep, or Ram dealership experience and a proven ability to recommend and sell services while maintaining high CSI scores.