Service Advisor / Writer

Ontario Trillium Foundation; Farmington (MO); On-site; USD 48,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

Professional development support

Job summary

The Ontario Trillium Foundation is hiring a Service Advisor for their Meineke shop in Farmington, Missouri. In this role, you will engage with customers, manage repair processes, and ensure clear communication throughout the visit.

With a focus on building trust and maintaining customer rapport, you will handle workflow efficiently. The position offers a competitive pay structure with total compensation ranging from $48,000 to $95,000 per year, along with full-time benefits including health insurance and paid time off.

Qualifications

• Prior automotive service advisor or writer experience preferred.
• Ability to build trust with customers without overpromising.
• Comfortable selling needed work and managing workflow.

Responsibilities

• Greet customers and manage the repair process from write up through delivery.
• Listen carefully to customer concerns and translate them into clear repair orders.
• Build accurate estimates and communicate with technicians.

Skills

Strong communication skills

Organization

Ability to manage multiple customers

Job description

We are a locally owned Meineke shop in Farmington, Missouri, looking to add a Service Advisor to our front counter. This role is for someone who can communicate clearly, manage workflow, and build trust with customers without overpromising or creating chaos.

We run a busy shop with consistent car count, clear processes, and strong technician support. We have a long track record as the top performing shop in the region, with stable hours and steady customer traffic.

What You Will Do

Greet customers and manage the repair process from write up through delivery. Listen carefully to customer concerns and translate them into clear repair orders. Build accurate estimates, explain recommendations, and obtain approvals. Communicate with technicians, update customers, and keep work flowing smoothly. Maintain professionalism and customer rapport throughout the visit.

Pay Structure

This position offers a base pay plus commission and bonus opportunities. Total compensation typically ranges from $48,000 to $95,000 per year based on performance. Paid training is provided.

Schedule and Benefits

Full time position with 10 hour shifts. Saturdays are required. Health insurance, 401(k), paid time off, employee discounts, and professional development support available.

Who This Is a Good Fit For

Someone with prior automotive service advisor or writer experience preferred. Strong communication skills, organization, and follow through matter more than scripts. You must be comfortable selling needed work and managing multiple customers at once.