Service Advisor/Writer

Mcgrath Family Of Dealerships; Cedar Rapids (IA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO starting Day 1

Health, Dental, and Vision Insurance

401(k) with Company Match

Career growth - 97% of promotions come

Supportive, collaborative, and team‑or

Job summary

McGrath Chevyland in Cedar Rapids, IA is seeking a customer-focused Service Advisor to guide clients through the service process in a fast-paced dealership environment.

Responsibilities include writing and managing repair orders, coordinating with technicians, presenting recommended services, and maintaining clear communication with customers throughout their visit.

Qualifications

• Experience in customer-facing or service roles preferred.
• Excellent communication and time-management skills.
• Friendly, organized, and professional demeanor required.
• Ability to multitask and manage multiple customers and repair orders.

Responsibilities

• Greet and assist customers in the service lane with professionalism and care.
• Guide customers through the service process with clear communication and support.
• Write and manage repair orders while coordinating with technicians.
• Present and sell recommended services and maintenance options.
• Maintain consistent communication with customers throughout their visit.

Skills

Customer service

Communication

Time management

Multitasking

Professional demeanor

Customer-first mindset

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Cedar Rapids, IA, US

3 days ago Requisition ID: 3587

Salary Range: $50,000.00 To $120,000.00 Annually

Location: Cedar Rapids, IA
Schedule: Full-Time | Monday - Saturday

About the Opportunity

McGrath Chevyland is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we have built a reputation as Eastern Iowa’s trusted name in automotive sales and service by delivering exceptional customer experiences.

This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement.

Requirements

• Previous Service Advisor or customer-facing experience preferred
• Strong communication and time management skills
• Friendly, organized, and professional demeanor
• Ability to multitask and manage multiple customers and repair orders
• Customer-first mindset with strong problem-solving abilities
• Professional appearance and positive attitude
• Valid driver’s license with a clean driving record
• Willingness to complete a pre-employment background check

What You’ll Do

• Greet and assist customers in the service lane with professionalism and care
• Guide customers through the service process with clear communication and support
• Write and manage repair orders while coordinating with technicians
• Present and sell recommended services and maintenance options
• Maintain consistent communication with customers throughout their visit
• Help ensure a smooth, organized, and productive service department

Physical & Work Environment

• Work performed at a desk and in the service lane
• Moderate noise level typical of a dealership environment
• Frequent movement throughout the dealership
• Occasionally lift or move objects up to 20 pounds
• Regular use of hands and fingers for typing and handling materials
• Clear communication required with customers and team members

What We Offer

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth - 97% of promotions come from within
• Supportive, collaborative, and team-oriented culture