Service Advisor/Writer

McGrath Family of Dealerships; Davenport (IA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

PTO starting Day 1

Health, Dental, and Vision Insurance

401(k) with Company Match

Career growth — 97% of promotions come

Job summary

McGrath Davenport Used Car Superstore is seeking a customer-focused Service Advisor/Writer to join our busy service department in Davenport, IA. You will be the primary contact for customers, document vehicle needs, and communicate repair recommendations with clarity and empathy.

Ideal candidates have prior service-advisor or customer-facing experience, strong communication skills, and a team-oriented approach. A valid driver's license and ability to pass a background check are required.

Qualifications

• Previous service advisor or customer-facing experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple customers, repair orders, and priorities throughout the day.
• Professional, dependable, and team-oriented.
• Valid driver's license with a clean driving record; willingness to pass a background check.

Responsibilities

• Greet customers and serve as their primary contact throughout the service process.
• Document vehicle needs and create accurate repair orders.
• Coordinate with technicians to communicate repair and maintenance needs.
• Explain maintenance and repair recommendations to customers clearly.
• Provide timely updates on vehicle status, costs, and completion times.
• Maintain accurate repair orders and customer information in dealership systems.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Teamwork

Driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Davenport, IA, US

Salary Range: $50,000.00 To $120,000.00 Annually

Service Advisor / Writer – McGrath Davenport Used Car Superstore

Location: Davenport, IA
Schedule: Full-Time | Monday–Saturday

About the Opportunity

McGrath Davenport Used Car Superstore is seeking a customer-focused and organized Service Advisor / Writer to join our busy service department. This position serves as an important connection between our customers and technicians, helping ensure every customer receives clear communication, knowledgeable recommendations, and a positive service experience from start to finish.

This role is a great fit for someone with experience as a Service Advisor, Service Writer, Automotive Service Consultant, Customer Service Advisor, or other customer-facing automotive professional. We're looking for someone who enjoys building relationships, solving problems, and managing multiple priorities in a fast-paced environment.

For the right person, this is more than a customer service position—it's an opportunity to build a long-term career in automotive service with continued growth and advancement opportunities within McGrath.

Requirements

• Previous Service Advisor, Service Writer, automotive service, or customer-facing experience preferred
• Strong customer service and relationship-building skills
• Excellent verbal and written communication skills
• Ability to manage multiple customers, repair orders, and priorities throughout the day
• Strong organization, time management, and attention to detail
• Comfortable navigating computer systems and learning dealership-specific software and technology
• Customer-first mindset with strong problem-solving abilities
• Professional, dependable, and team-oriented
• Valid driver's license with a clean driving recordWillingness to complete a pre-employment background check

What You’ll Do

• Greet customers and serve as their primary point of contact throughout the service process
• Listen to customer concerns, document vehicle needs, and create accurate repair orders
• Coordinate with Automotive Technicians to communicate repair and maintenance needs
• Review inspection results and clearly explain recommended maintenance and repairs to customers
• Present service recommendations, estimates, and maintenance options while helping customers make informed decisions
• Provide timely updates regarding vehicle status, repairs, costs, and completion times
• Maintain accurate repair order and customer information within dealership systems
• Help maintain an organized, efficient, and customer-focused service department

Physical & Work Environment

• Work performed at a desk and throughout the service lane
• Moderate noise level typical of an automotive dealership environment
• Frequent movement throughout the service department
• Occasionally lift or move objects up to 20 pounds
• Regular computer use, typing, and handling of repair order documentation
• Frequent communication with customers, technicians, and other team members

What We Offer

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth — 97% of promotions come from within
• Opportunities for continued professional development and advancement within McGrath
• Supportive, collaborative, and team-oriented culture