Service Advisor

M&K Truck Centers; Cedar Rapids (IA); On-site; USD 33,000 - 75,000; Full time

Benefits offered by this job

ESOP program

Benefits package

Professional development opportunities

Supportive/dynamic work environment

Job summary

M&K Truck Centers, Cedar Rapids, IA, is hiring a Service Advisor to assist customers, manage service appointments, and communicate vehicle status. The role supports a profitable service department and collaborates with technicians to deliver quality repairs.

The ideal candidate has strong customer service experience, solid communication skills, and a willingness to engage in recall research and parts/service recommendations. Competitive benefits available.

Qualifications

• Excellent customer service experience is required.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written communication skills.
• Familiarity with dealer business systems; ADP Dealer System preferred but not required.
• Able to multi-task in a fast-paced setting.

Responsibilities

• Assist customers with setting service appointments and update them on status.
• Open and close work orders in a timely manner.
• Research recalls and service/repair information from manufacturers’ sites.
• Sell recommended maintenance and repairs in an ethical, courteous manner.

Education

Business degree (preferred)

Dealership experience (heavy duty)

Customer service excellence

Communication skills (verbal & written)

Computer systems familiarity (ADP Dealer System preferred)

Tools

Dealer management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time INDIV CONTRIBUTOR Cedar Rapids, IA, US

Salary Range: $33,000.00 To $75,000.00 Annually

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, recognized for quality, reliability, and industry-leading service. We are growing and looking for a motivated, detail-oriented Service Advisor to join our team.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs.

Key Responsibilities

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, service & repair information with manufacturers’ websites.
• Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

Job Recruitments

• Must have excellent customer service experience.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written skills.
• Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
• Able and comfortable with multi- tasking.
• Possess high level of overall technical knowledge.
• Clean driving record, and must pass drug screen and background check.

Education

• Business Degree preferred or equivalent related experience.
• Experience working in a heavy duty dealership preferred.

What We Offer

• Competitive salary and benefits package, including an ESOP program.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.