Service Advisor Trainee

Nelson Mazda Cool Springs; Franklin (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Disability & Life Insurance

401(k) with match up to 6%

Gym memberships discounts

Volunteer Time Off

PTO after 90 days

Job summary

Nelson Mazda Cool Springs in Franklin, Tennessee is seeking an enthusiastic Service Advisor Trainee to be the face of our service department. You will guide customers through their service needs, build relationships, and ensure they feel valued from start to finish.

This role offers comprehensive benefits and hands-on training as you grow into a trusted advisor who delivers exceptional service and helps keep our customers satisfied.

Qualifications

• Customer-focused with strong communication and organizational skills.
• Able to manage time and handle multiple tasks in a fast-paced service environment.
• Maintains a professional appearance and positive attitude.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt, courteous service.
• Own the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for owner inquiries in person or by phone.
• Ensure technicians' time is effectively allocated to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer happiness scores at or above company standards.
• Reinforce and adhere to company policies and standards.

Skills

Organized

Time management

Communication skills

Professional appearance

Customer satisfaction

Team oriented

Clean driving record

Job description

We are looking for an enthusiastic, customer-focused Service Advisor Trainee who is passionate about delivering an exceptional experience every time. In this role, you’ll be the face of our service department — building relationships, guiding customers through their service needs, and ensuring they feel valued from start to finish. If you thrive on helping others, take pride in going above and beyond, and want to be part of a company that truly invests in its people, we’d love to meet you!

What we offer:

• Comprehensive Health, Dental, and Vision insurance
• Supplemental benefits including Short-Term & Long-Term Disability, Cancer, Accident, and Life Insurance
• 401(k) with 100% company match up to 6%
• Gym membership discounts with LifeTime Fitness & Carbon Performance
• 32 hours of paid Volunteer Time Off — because giving back matters
• 40 hours of PTO after 90 days of employment

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer receives the best service experience.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.

Qualifications

• Organized and friendly personality
• Great time management skills
• Fantastic communication skills with your customers and coworkers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.