Service Advisor Trainee

Nelson Mazda; Franklin (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, Vision

Disability Insurance

401(k) with company match

Gym discounts

Volunteer Time Off

PTO after 90 days

Job summary

Nelson Mazda in Franklin, TN is seeking a enthusiastic Service Advisor Trainee who will be the face of our service department, guiding customers through their service needs and ensuring they feel valued from start to finish. In this role you will build relationships, answer questions about vehicle issues and services, and help keep technicians productive while maintaining customer happiness.

If you thrive on helping others and want to grow with a dealership that invests in its people, we'd love

Qualifications

• Organized, friendly personality.
• Great time management skills.
• Excellent communication with customers and coworkers.
• Professional, well-groomed appearance.
• Strong track record of positive customer satisfaction.
• Team oriented and self-motivated.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure customers receive prompt, courteous service.
• Take ownership of the customer’s experience by completing assignments that leave a positive impression.
• Provide concierge support for owner inquiries, whether phone or in person.
• Ensure daily technician time inventory is sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforce company policies and adhere to standards.

Skills

Organized and friendly personality

Great time management

Fantastic communication skills

Professional, well-groomed appearance

Strong customer satisfaction

Team oriented and self-motivated

Clean driving record & valid license

Job description

We are looking for an enthusiastic, customer-focused Service Advisor Trainee who is passionate about delivering an exceptional experience every time. In this role, you’ll be the face of our service department — building relationships, guiding customers through their service needs, and ensuring they feel valued from start to finish. If you thrive on helping others, take pride in going above and beyond, and want to be part of a company that truly invests in its people, we’d love to meet you!

What we offer:

• Comprehensive Health, Dental, and Vision insurance
• Supplemental benefits including Short-Term & Long-Term Disability, Cancer, Accident, and Life Insurance
• 401(k) with 100% company match up to 6%
• Gym membership discounts with LifeTime Fitness & Carbon Performance
• 32 hours of paid Volunteer Time Off — because giving back matters
• 40 hours of PTO after 90 days of employment

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer receives the best service experience.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.

Qualifications

• Organized and friendly personality
• Great time management skills
• Fantastic communication skills with your customers and coworkers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.