Service Advisor Toyota

Cmacars; Rocky Mount (NC); Hybrid; USD 38,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and certification

Career advancement pathways

Health, dental, and vision insurance

ESOP

401(k) with company match

Employee discounts on vehicles, parts,

Job summary

Carter Myers Automotive is seeking an enthusiastic Service Advisor to join our express service team in Rocky Mount, NC. You will identify vehicle service needs, explain maintenance options, and guide customers to solutions with clear, trusted recommendations.

Ideal candidates have 1-2 years in a customer-facing role within automotive service or retail, strong communication, and the ability to upsell services while maintaining customer satisfaction.

Qualifications

• 1-2 years of experience as an Express Service Advisor or in a similar customer-facing role.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems and maintenance services.
• Experience with upselling services is a plus.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Accurately document customer concerns and vehicle symptoms.
• Provide clear explanations of recommended services and costs.
• Coordinate with technicians to ensure timely completion of express services.
• Maintain communication with customers throughout the service process.
• Review and finalize service orders, ensuring accuracy and customer satisfaction.
• Promote additional services based on vehicle needs and maintenance schedules.
• Ensure cleanliness and organization of the express service lane.
• Uphold CMA’s standards for customer service and integrity.

Skills

Strong communication

Interpersonal skills

Multitasking

Tools

Dealership Management Systems (DMS)

Scheduling tools

Job description

The Service Advisor plays a key role in driving customer satisfaction and service department revenue by effectively identifying vehicle service needs and presenting maintenance and repair solutions. This dynamic, customer-facing position combines technical insight with sales acumen, guiding customers through service options and building trust through clear communication and expert recommendations. Ideal for individuals with strong interpersonal and persuasive skills, this role offers significant earning potential and career advancement within CMA’s dealership network.

About CMA

CMA is an ESOP (Employee-Owned) company with a people-first culture. We offer career growth and development, a strong reputation and stability, community involvement, competitive compensation and benefits, and a healthy work-life balance. As an ESOP company, we share ownership with our employees -motivated by a shared purpose and a deeper level of commitment. This shared ownership inspires an uncommon level of care that sets us apart, Owners Just Care More.

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

What We Offer:

• Competitive hourly wage and performance incentives.
• Paid training and certification opportunities.
• Career advancement pathways within CMA.
• Health, dental, and vision insurance.
• Employee Stock Ownership Plan (ESOP)
• 401(k) with company match.
• Employee discounts on vehicles, parts, and services.

Requirements

Key Responsibilities:

• Greet customers promptly and professionally upon arrival.
• Accurately document customer concerns and vehicle symptoms.
• Provide clear explanations of recommended services and associated costs.
• Coordinate with technicians to ensure timely completion of express services.
• Maintain communication with customers throughout the service process.
• Review and finalize service orders, ensuring accuracy and customer satisfaction.
• Promote additional services based on vehicle needs and maintenance schedules.
• Ensure cleanliness and organization of the express service lane.
• Uphold CMA’s standards for customer service and integrity.

Qualifications:

• 1-2 years of experience as an Express Service Advisor or in a similar customer-facing role within automotive service, retail sales, or hospitality, with a track record of meeting performance goals and upselling services.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems and maintenance services.
• Proficiency with dealership management systems (DMS) and scheduling tools.
• Valid driver’s license and clean driving record.

Certificates, Licenses, Registrations:

• Valid Driver's License

Drug and Alcohol Policy

CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application.